Windows 10: SYSTEM_SERVICE_EXCEPTION 00000000`c0000005 BSOD

THEONE413480 · Oct 31, 2022

Hello,I have been receiving a Blue Screen every couple of weeks, and I am not sure what is causing the issue.I have uploaded the minidump files here: https://1drv.ms/u/s!AiGjpZuc3SkAp2c08w8yz3dP7N6_?e=bV6BbgLooking to see if anyone can assist pinpointing from the files if there is a specific item causing this problem.Thank you!

:)

Robert Lee1 · Oct 31, 2022

SYSTEM_SERVICE_EXCEPTION 00000000`c0000005

Just got the BSOD. I really don't know how to read the minidump files. I am reading it on bluescreenview. It says the ntoskrnl.exe was the cause.

032218-14734-01.dmp 3/22/2018 3:46:08 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff801`a784b00e ffff8885`ecbb0e30 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+175510 x64 ntoskrnl.exe+175510 E:\tools\032218-14734-01.dmp 4 15 16299 1,125,444 3/22/2018
3:55:42 PM

I have updated the BIOS on it to the newest one.

This is a Lenovo laptop.

Windows 10 Pro x64 bit

Robinson1911 · Oct 31, 2022

SYSTEM_SERVICE_EXCEPTION 00000000`c0000005

I received this bluescreen today not sure what caused this problem; it would be great if someone could let me know what caused this issue. I will attach the dmp text here I used the Windbg Preview tool to analyse the contents in the dmp file

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff8074524fa27, Address of the instruction which caused the BugCheck
Arg3: fffff2039a3d8180, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 3796

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 47994

Key : Analysis.Init.CPU.mSec
Value: 796

Key : Analysis.Init.Elapsed.mSec
Value: 58831

Key : Analysis.Memory.CommitPeak.Mb
Value: 98

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1

FILE_IN_CAB: 052322-38921-01.dmp

BUGCHECK_CODE: 3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8074524fa27

BUGCHECK_P3: fffff2039a3d8180

BUGCHECK_P4: 0

CONTEXT: fffff2039a3d8180 -- (.cxr 0xfffff2039a3d8180)
rax=ffffcb0e000007d0 rbx=ffffa18171954170 rcx=ffffa181719541a8
rdx=ffffa181719541b8 rsi=ffffcb0e3943e010 rdi=0000000000000000
rip=fffff8074524fa27 rsp=fffff2039a3d8b80 rbp=0000000000000000
r8=fffff2039a3d8b90 r9=fffff2039a3d8c50 r10=fffff8074524f9c0
r11=ffffa3f97ca00000 r12=ffffcb0e525d1a20 r13=ffffcb0e39e6f790
r14=ffffcb0e3943e010 r15=0000000000000000
iopl=0 nv up ei pl nz ac po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010216
nt!FsRtlLookupPerStreamContextInternal+0x67:
fffff807`4524fa27 48397010 cmp qword ptr [rax+10h],rsi ds:002b:ffffcb0e`000007e0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: AutoCare.exe

STACK_TEXT:
fffff203`9a3d8b80 fffff807`46524074 : 00000000`00000000 00000000`00000000 ffffcb0e`4b309bc0 00000000`00000008 : nt!FsRtlLookupPerStreamContextInternal+0x67
fffff203`9a3d8bb0 fffff807`46523ea7 : ffffcb0e`39e6f560 00000000`00000000 fffff203`9a3d8cc8 fffff203`9a3d8d48 : FLTMGR!FltpGetStreamListCtrl+0x64
fffff203`9a3d8c00 fffff807`4708de43 : 00000000`00000000 00000000`00000000 00000000`00060000 fffff203`9a3d8c68 : FLTMGR!FltGetStreamContext+0x27
fffff203`9a3d8c50 fffff807`46525d26 : ffffcb0e`525d1a20 fffff807`452a23eb 00000000`0000005c 00000000`00000000 : fileinfo!FIPostCreateCallback+0x163
fffff203`9a3d8d00 fffff807`465255fb : ffffcb0e`512e0000 00000000`00000000 00000000`00000000 00000000`00000000 : FLTMGR!FltpPerformPostCallbacksWorker+0x346
fffff203`9a3d8dd0 fffff807`46527342 : fffff203`9a3d4000 fffff203`9a3da000 00000000`00000000 fffff807`4653d490 : FLTMGR!FltpPassThroughCompletionWorker+0xfb
fffff203`9a3d8e70 fffff807`4655c0d4 : fffff203`9a3d8f20 ffffcb0e`4b309c18 ffffcb0e`393f7b50 fffff807`4a52d5b6 : FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted+0x322
fffff203`9a3d8ee0 fffff807`4524e565 : fffff203`00000000 ffffcb0e`525d1e98 00000000`00000000 00000000`00000000 : FLTMGR!FltpCreate+0x324
fffff203`9a3d8f90 fffff807`4a53c9f6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IofCallDriver+0x55
fffff203`9a3d8fd0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffa181`82313470 : cbfsfilter2017+0x1c9f6

SYMBOL_NAME: fileinfo!FIPostCreateCallback+163

MODULE_NAME: fileinfo

IMAGE_NAME: fileinfo.sys

IMAGE_VERSION: 10.0.19041.1030

STACK_COMMAND: .cxr 0xfffff2039a3d8180 ; kb

BUCKET_ID_FUNC_OFFSET: 163

FAILURE_BUCKET_ID: AV_fileinfo!FIPostCreateCallback

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {01d51cda-f7bd-27cf-8dfe-2a5a44c31549}

Followup: MachineOwner
Click to expand...

LoLzero5 · Oct 31, 2022

KMODE_EXEPTION_NOT_HANDLED and SYSTEM_SERVICE_EXCEPTION

Got those BSOD's while playing Escape from tarkov, any suggestions how to fix it?

KMODE_EXEPTION_NOT_HANDLED:

Bug Check Code: 0x0000001e

Parameter 1: ffffffff`c0000005

Parameter 2: ffffeeb9`712ca642

Parameter 3: 00000000`00000000

Parameter 4: 00000000`49554b69

Caused by driver: win32kbase.sys

Caused by address: win32kbase.sys+a642

Crash address: ntoskrnl.exe+3f78a0

SYSTEM_SERVICE_EXCEPTION:

Bug Check Code: 0x0000003b

Parameter 1: 00000000`c0000005

Parameter 2: ffffea11`858eaa48

Parameter 3: ffffbb8d`1e6d4c20

Parameter 4: 00000000`00000000

Caused by driver: win32kfull.sys

Caused by address: win32kfull.sys+aa48

Crash address: ntoskrnl.exe+3f78a0

My specs:
Intel® Core™ i5-9600K CPU @ 3.70GHz
ASUS Prime Z390-p
Crucial Ballistix 3200 MHz DDR4
WDC WD10EZEX-08WN4A0
Samsung SSD 970 EVO Plus 250GB

Asus tuf gaming gtx 1660 super oc edition
Windows 10 64-bit

Bios ver. 2820

What I tried:

Windows 10 reset

Update GPU drivers

Update BIOS utilities, chipset, LAN, audio drivers

Enable/disable XMP settings for my memory

Update windows and all other system drivers I could find in device manager

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