Windows 10: SYSTEM_SERVICE_EXCEPTION when searching in start menu

I am using Windows 10 with all updates installed. It is basically working just fine, but sometimes, somewhat seldom I am getting a bluescreen. The situation when this happens always is more or less comparable:

I am using Classic Shell as a replacement for the start menu.

I have the Firefox browser (current version) open and a few tabs have been used. Everything is fine.

Then I decide that I want to search something on the PC. I hit the Windows button, which opens the start menu from Classic Shell. Then I start typing. This time, I wanted to start Skype. So I typed "Sky". It showed me that there were two hits. While I was thinking about which of the two I wanted, all of a sudden the bluescreen happened:

SYSTEM_SERVICE_EXCEPTION

The error happened on ‎02.‎10.‎2015 at 21:52:18. Event log contains this information:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff801ce4c1260, 0xffffd0002620e460, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 100215-19250-01.

:)

 

Start Menu Search

Since the issue still persist, we suggest you to run the
System File Checker. It is actually a utility in Windows that allows users to scan for corruptions in Windows system file and restore corrupted files.

Feel free to post back your response.

 

Start Menu Search

Hi,

About your issue regarding the Start menu or Search, in order for us to assist you better. Please answer the question:

• Were there any recent changes made to your system prior to the issue?

In the meantime, we suggest you to check this link:
Troubleshoot problems opening the Start menu or Cortana. It contains troubleshooting steps prior to the issue.

We'll look forward to your response.

 

Hi Joergi,

There is a lot of NTFS activity that could point to the hard drive.
Please follow instructions below
Code: STACK_TEXT: ffffd000`2620ee80 fffff801`ce89e7c8 : 00000000`00000018 00000000`00000000 ffffd000`2620efa0 ffffd000`2620efb8 : nt!CcGetVirtualAddress+0x40 ffffd000`2620ef30 fffff801`212ab19c : 00000000`00010000 ffffc000`86b46888 00000000`00001000 ffffc000`86b467d0 : nt!CcMapData+0x78 ffffd000`2620efa0 fffff801`212aab8f : ffffe000`cf6c8878 ffffc000`86b46880 ffffc000`7c462150 00000000`00000000 : NTFS!ReadIndexBuffer+0xdc ffffd000`2620f050 fffff801`212b0d05 : ffffc000`7c462150 01ceae37`e279c96e 01d0ea5b`8ee393b4 ffffb000`42e01600 : NTFS!FindFirstIndexEntry+0x17f ffffd000`2620f100 fffff801`212ada28 : ffffc000`7c462418 ffffc000`7c462150 ffffe000`ca05bf68 00000000`0000002a : NTFS!NtfsRestartIndexEnumeration+0x145 ffffd000`2620f390 fffff801`212afb63 : 00000000`00000000 ffffe000`c9924060 ffffd000`2620f8c0 00000000`00000000 : NTFS!NtfsQueryDirectory+0xb68 ffffd000`2620f770 fffff801`212afca7 : 00000000`00000000 ffffe000`ca05bc10 ffffe000`ca05bc01 ffffd000`2620f8c0 : NTFS!NtfsCommonDirectoryControl+0xa3 ffffd000`2620f7b0 fffff801`1fb051c4 : ffffe000`ca05bc10 ffffe000`ca05bc10 ffffe000`cf6c8878 ffffd000`2620f7d8 : NTFS!NtfsFsdDirectoryControl+0xb7 ffffd000`2620f820 fffff801`1fb03a16 : ffffe000`ca7bdc80 ffffd000`2620fb80 00000000`00000901 ffffe000`ca7e2640 : FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2a4 ffffd000`2620f8a0 fffff801`ce8ab72b : 00000000`00000002 ffffd000`2620f981 ffffe000`d1f1d3a0 ffffe000`d1f1d304 : FLTMGR!FltpDispatch+0xb6 ffffd000`2620f900 fffff801`ce8aa0ef : 00000000`000009d0 00000000`00100081 00000000`00000000 ffffe000`cf79a080 : nt!IopSynchronousServiceTail+0x16b ffffd000`2620f9d0 fffff801`ce5e3863 : ffffc000`88b8ab80 fffff801`ce8ac05d 00000000`00000000 00000000`0da05f90 : nt!NtQueryDirectoryFile+0xcf ffffd000`2620fa90 00007ffe`db5c384a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`0da05438 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`db5c384a[/quote]




Diagnostics Test

HDD TEST


Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums



Note Do not run SeaTools on an SSD as the results will be invalid.



Run chkdsk Disk Check - Windows 7 Help Forums



Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.How to fill in your system specs:

 

Diagnostics Test

HDD TEST[/quote]


Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums The last of the SeaTools tests has just finished. All tests passed.

Passed successfully, no errors found.
The relevant parts of the log were: "No problems found, no further actions necessary."

 

*Thumbs
Let me know if you get another BSOD and please use the tool again > upload the zip file if you do.

 

What is the reason for this bluescreen? Can you tell me?

 

First the usual causes, then an explanation about what system services are, then what error means.
This to hopefully understand it more.

The usual causes are

• System service,
• Device driver,
• graphics driver,
• memory

System services are programs that load automatically either as part of an application's startup process or the operating system startup process to support the different tasks required of the operating system.


Somewhere in the system, a program, or a part of the program, wanted to do something that couldn't be handled properly by something else, an exception. Because that something else couldn't handle it properly it throws a stop error to prevent data loss. It isn't known what could have happened if the system was not stopped.

In case with the memory, the memory gives something data that is corrupted. Due to corrupted data that something requested, this something will execute the data, but because the data is corrupted the executed data will do something totally different then expected.
Windows throws a stop to prevent data loss.

I hope this is clear enough.
I won't go deeper, because then I wouldn't understand it either.

Something = usually a driver but I am not too sure.

 

I am trying to understand, what caused the bluescreen in my case.

I found this description for SYSTEM_SERVICE_EXCEPTION 0x0000003b errors:
Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION - Windows 10 hardware dev

A SYSTEM_SERVICE_EXCEPTION obviously indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. (Whatever that means.)

Parameter Description
1 The exception that caused the bug check
2 The address of the exception record for the exception that caused the bug check
3 The address of the context record for the exception that caused the bug check
4 0

My bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff801ce4c1260, 0xffffd0002620e460, 0x0000000000000000).

And what does that mean?

 

Lets try driver verifier to find any driver that might cause this.





Diagnostic Test

DRIVER VERIFIER


Warning Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.
Please follow this tutorial to run driver verifier.

Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.



Note Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

 

I have now run this verifier. The PC was generally slow (as expected), but I couldn't get it to crash - although I tried hard. *Wink

So...what's next? Doesn't the dump contain more helpful information?

 

Likely it does, but my knowledge of understanding and knowledge of commands isn't good enough to dig deep.

 

Not a problem... Thanks for your help so far! *Smile

 

Looking at the usual causes, there is the memory option left.
Please test your memory





Diagnostic Test

RAM TEST


Run MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

 

I was using Firefox and I had just clicked a tab when I got this error:

IRQL_NOT_LESS_OR_EQUAL

0x0000000a (0x0000000000080008, 0x0000000000000002, 0x0000000000000000, 0xfffff800bc2a3273).

According to the ocumentation, in this Stop error message, each parameter is a hexadecimal number that refers to a specific issue:Parameter 1 - An address that was referenced incorrectly.
Parameter 2 - An IRQL that was required to access the memory.
Parameter 3 - The type of access, where 0 is a read operation and 1 is a write operation.
Parameter 4 - The address of the instruction that referenced memory in parameter 1.