Windows 10: taskbar missing and black screen

So in short words I have a friends that was working on a normal laptop with win10 and that is when suddenly the taskbar disappeared and she could only see the windows that where open after that everything was blackPS. this was while opening the Windows Explorer if I'm not wrongwe did a shutdown and ended the explorer.exe process and it worked but I want to know how to fix it for good since it already happened twice

:)

 

Desktop becomes black/Taskbar unresponsive when waking up from standby

Follow the suggestions at below site.

Black screen after sleep in Windows 10 [STEP-BY-STEP GUIDE]

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.