Windows 10: That Microsoft account doesn't exist. Enter a different account or get a new one.

Discus and support That Microsoft account doesn't exist. Enter a different account or get a new one. in Windows 10 Software and Apps to solve the problem; My son can't use his microsoft account in this last few days. When he try to log by his email, it says "That Microsoft account doesn't exist. Enter a... Discussion in 'Windows 10 Software and Apps' started by Ronnie Tang, Oct 27, 2024.

  1. RONNIE TANG
    Ronnie Tang Win User

    That Microsoft account doesn't exist. Enter a different account or get a new one.


    My son can't use his microsoft account in this last few days. When he try to log by his email, it says "That Microsoft account doesn't exist. Enter a different account or get a new one." What I can do in this case to help him to recovery his account? Thanks!Ronnie

    :)
     
    Ronnie Tang, Oct 27, 2024
    #1
  2. NIKHAR_K
    Nikhar_K Win User

    Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you receive an error, ‘That Microsoft account doesn't exist. Enter a different account or get a new one’ when you try to login with your Microsoft account. I’ll certainly help you with the issue.



    However, it would be great if you can help us with the details requested below:



    • Are you trying to use the Microsoft account to sign in to the PC or to an Office 365 product?
    • Are you facing this issue only on a particular computer or on every computer?


    Please reply with more information on the issue to help you with the appropriate troubleshooting steps.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Oct 27, 2024
    #2
  3. IAROSLAVBASHTANAR
    IaroslavBashtanar Win User
    Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

    Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

    <Screenshot removed for PII>
     
    IaroslavBashtanar, Oct 27, 2024
    #3
  4. ANDREBERGERON3
    AndreBergeron3 Win User

    That Microsoft account doesn't exist. Enter a different account or get a new one.

    That Microsoft account doesn't exist. Enter a different account

    I can't access my email account anymore.

    When I try I always get "That Microsoft account doesn't exist. Enter a different account"

    The account worked ok yesterday!
     
    AndreBergeron3, Oct 27, 2024
    #4
Thema:

That Microsoft account doesn't exist. Enter a different account or get a new one.

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