Windows 10: That Microsoft account doesn't exist. Enter a different account or get a new one.

Discus and support That Microsoft account doesn't exist. Enter a different account or get a new one. in Windows Hello & Lockscreen to solve the problem; Somehow my msn email account is no longer active I keep getting the error msg "That Microsoft account doesn't exist. Enter a different account or get a... Discussion in 'Windows Hello & Lockscreen' started by Michael A Falcon, May 10, 2020.

  1. MICHAEL A FALCON
    Michael A Falcon Win User

    That Microsoft account doesn't exist. Enter a different account or get a new one.


    Somehow my msn email account is no longer active I keep getting the error msg "That Microsoft account doesn't exist. Enter a different account or get a new one." I created a new outlook email account and my old msn emails are there.. I tried sending an email to the deleted msn email account and the email bounces back. This all happened when I was playing around with the alias in the msn email account. How can I get back the msn email address Thank you


    Michael

    :)
     
    Michael A Falcon, May 10, 2020
    #1
  2. IAROSLAVBASHTANAR
    IaroslavBashtanar Win User

    Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

    Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

    <Screenshot removed for PII>
     
    IaroslavBashtanar, May 10, 2020
    #2
  3. NIKHAR_K
    Nikhar_K Win User
    Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you receive an error, ‘That Microsoft account doesn't exist. Enter a different account or get a new one’ when you try to login with your Microsoft account. I’ll certainly help you with the issue.



    However, it would be great if you can help us with the details requested below:



    • Are you trying to use the Microsoft account to sign in to the PC or to an Office 365 product?
    • Are you facing this issue only on a particular computer or on every computer?


    Please reply with more information on the issue to help you with the appropriate troubleshooting steps.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, May 10, 2020
    #3
  4. ZAKIN
    Zakin Win User

    That Microsoft account doesn't exist. Enter a different account or get a new one.

    Strange Windows 10 User Account issue.

    Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

    I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

    It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

    EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown That Microsoft account doesn't exist. Enter a different account or get a new one. :(
     
    Zakin, May 10, 2020
    #4
Thema:

That Microsoft account doesn't exist. Enter a different account or get a new one.

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