Windows 10: That Microsoft account doesn’t exist. Enter a different account or get a new one.

Discus and support That Microsoft account doesn’t exist. Enter a different account or get a new one. in Microsoft Windows 10 Store to solve the problem; Hi I am getting the following message when trying to download from the Microsoft app store: That Microsoft account doesn’t exist. Enter a different... Discussion in 'Microsoft Windows 10 Store' started by Dan Wells dan.wells, Dec 4, 2020.

  1. DAN WELLS DAN.WELLS
    Dan Wells dan.wells Win User

    That Microsoft account doesn’t exist. Enter a different account or get a new one.


    Hi


    I am getting the following message when trying to download from the Microsoft app store:


    That Microsoft account doesn’t exist. Enter a different account orget a new one.

    I also get the same message when I try to verify my account in Settings>Accounts>Your Info


    I am using my company email address but I have also tried to use my hotmail.com email and an outlook.com and still have the problem.


    I am logged in to all office 365 apps with no problem.


    Thanks for any help.

    :)
     
    Dan Wells dan.wells, Dec 4, 2020
    #1
  2. IAROSLAVBASHTANAR
    IaroslavBashtanar Win User

    Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

    Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

    <Screenshot removed for PII>
     
    IaroslavBashtanar, Dec 4, 2020
    #2
  3. NIKHAR_K
    Nikhar_K Win User
    Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you receive an error, ‘That Microsoft account doesn't exist. Enter a different account or get a new one’ when you try to login with your Microsoft account. I’ll certainly help you with the issue.



    However, it would be great if you can help us with the details requested below:



    • Are you trying to use the Microsoft account to sign in to the PC or to an Office 365 product?
    • Are you facing this issue only on a particular computer or on every computer?


    Please reply with more information on the issue to help you with the appropriate troubleshooting steps.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Dec 4, 2020
    #3
  4. MICHAEL A FALCON
    Michael A Falcon Win User

    That Microsoft account doesn’t exist. Enter a different account or get a new one.

    That Microsoft account doesn't exist. Enter a different account or get a new one.

    Somehow my msn email account is no longer active I keep getting the error msg "That Microsoft account doesn't exist. Enter a different account or get a new one." I created a new outlook email account and my old msn emails are there.. I tried sending an
    email to the deleted msn email account and the email bounces back. This all happened when I was playing around with the alias in the msn email account. How can I get back the msn email address Thank you

    Michael
     
    Michael A Falcon, Dec 4, 2020
    #4
Thema:

That Microsoft account doesn’t exist. Enter a different account or get a new one.

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