Windows 10: The Bitlocker recovery key in my Microsoft account does not work after motherboard was...

The motherboard was successfully replaced in a Lenovo P16 ThinkPad. However, the Bitlocker recovery key listed in my Microsoft account was shown to be incorrect. The Key ID in my Microsoft account is different than the Key ID referenced on the repaired computer. Please provide any information that might help me recover my computer.

:)

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

Bitlocker Recovery Key

No, no other accounts.

What puzzles me is why the Bitlocker recovery key is not listed on the microsoft account, but there is a recovery key listed there for a computer I do not recognise.

I have several laptops but only the HP Envy has had Bitlocker on it. So what key is this on my account? And why isn't the Envy key there?

 

Bitlocker recovery key no Microsoft account

Hi EdMakel,

This is Wil, one of the independent advisor and an expert with Windows 10.

I understand your concern with the recovery key for your BitLocker and I do apologize that you are having a problem finding it. But don't you worry because you have an expert here and I can definitely help you with that.

BitLocker ensured that a recovery key was safely backed up prior to activating protection. There are several places that your recovery key maybe, depending on the choice that was made when activating BitLocker:

In your Microsoft account: Sign in to your Microsoft account on another device to find your recovery key: If you have a modern device that supports automatic device encryption, the recovery key will most likely be in your Microsoft account. If the device was
set up or BitLocker protection was activated by another user, the recovery key may be in that user’s Microsoft account.

On a printout you saved: Your recovery key may be on a printout that was saved when BitLocker was activated. Look where you keep important papers related to your computer.

On a USB flash drive: Plug the USB flash drive into your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.

In an Azure Active Directory account: If your device was ever signed in to an organization using a work or school email account, your recovery key may be stored in that organization's Azure AD account associated with your device. You may be able to access it
directly or you may need to contact a system administrator to access your recovery key.

Held by your system administrator: If your device is connected to a domain (usually work or school device), ask a system administrator for your recovery key.

I hope my suggestions help you. If you need further assistance please do reply back and I will respond as quickly as possible. Have a nice day.

Reference:
https://support.microsoft.com/en-ph/help/453047...

Thanks,

Wilfred P.

Independent Advisor