Windows 10: The blue screen is on my laptop with error info and I cannot get out. Please help

The blue screen that says they’re collecting some error info will not go away. Please let me know what I can do to retrieve my screen back on my Hp laptop.

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Error. Blue Screen

Hi,

In addition to the above mentioned solutions by Community members, I would like to add the following:

Before we proceed I would like you to answer the following question:

• 
  What is the make and model of your computer?
  
• 
  Did you make any changes prior to the issue?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

Resolving Blue Screen errors in Windows - Microsoft Support

Please get back to us with updated status, we will be happy to assist you.

 

Blue Screen - intelppm.sys error - need help

Hi,

Thank you for writing to Microsoft Community Forums.

This error occurs when the intelppm.sys file is corrupted, you can try few of the troubleshooting methods below and check.

Method 1: Troubleshoot blue screen errors.

I suggest you to check the article Troubleshoot
blue screen errorsand follow the instruction according to the error you are receiving.

If you still face the issue, try below method.

Method 2: Run Dism command to restore Health.

1. Download Windows 10 ISOwith
   the help of this tool on your desktop.
2. Search for Command Prompt from the start menu.
3. Right Click on the ISO file and open with Windows explorer, it will be mounted as drive.
4. Right click and Run as Administrator.
5. Type in DISM /Online /Cleanup-Image /RestoreHealth /Source:F:\sources\install.wim
   on the command prompt.
6. Where F is the drive path of your Mounted ISO, change accordingly.
7. Hit Enter on the command prompt and let it repair.

If the issue still persists, follow the next method.

Method 3: Run in-place Upgrade.

You can check the article How
to perform an In-place Upgrade with Windows 10 Step-by-Step Guide.

If you need any further help you can reply to this post with more information.

Regards,

Amit Sunar

Microsoft Community –Moderator