Windows 10: The computer has rebooted from a bugcheck. For the last two weeks I have been plagued by a...

The computer has rebooted from a critical error. Error code: 0x0000003b 0x00000000c0000005, 0xfffff804483fe2e9, 0xffff98083c786070, 0x0000000000000000. Memory dump saved to: C:\WINDOWS\Minidump\010425-13656-01.dmp. Report ID: 82fbe8da-8d40-4726-b7ec-d101788d5a22.Here is such an error. Installing a clean Windows did not help. Most often, this error appears after running an anti-cheat from one of the games.

:)

 

The computer has rebooted from a bugcheck

I get the error: The computer has rebooted from a bugcheck. My computer keeps rebooting. What are the steps?

 

System Reboot for Bugcheck 0x00000124


Hi Guys,

I recently purchased a MSI laptop (GT72VR 6RE), and upgraded Win 10 version from Home to Pro. Performed the upgrade as soon as I fired up the laptop for the first time.

Last couple of weeks, while working on Google Drive (via Chrome) the computer will suddently lock up, and after couple of seconds reboot.

Checking Event Viewer, it shows the following events:



Details for the listed events in sequence:

• The previous system shutdown at 4:48:27 PM on ‎5/‎09/‎2016 was unexpected.
• The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
• Audit events have been dropped by the transport. 0
• The driver \Driver\WUDFRd failed to load for the device ACPI\ENE0110\5&14353508&0.
• A corrected hardware error has occurred.
  
  
• A corrected hardware error has occurred. (same as above)
• The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffe0002c0c2028, 0x00000000be000000, 0x0000000000800400).

It has happened twice so far and that has me bit worried.
Previous one had the following bugcheck error:

• The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff800765cd8b8, 0x0000000000000000, 0x00000000000000a0).

Would really appreciate if someone can point out anything.

It is a brand new laptop (couple of weeks old). And both the times when it crashed, I was using Chrome (google drive, or writing email etc), wasn't playing games. The CPU/GPU isn't overclocked either.

Thanks in advance.

 

The computer has rebooted from a bugcheck.

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your computer has rebooted from a bugcheck. I’ll certainly assist you with the issue.



However, please let us know:

1. When exactly are you receiving the error?
   
2. What is the make and model of the computer?
   
3. Are you aware of any changes made to the computer prior to this issue?
   
4. Which build version of Windows 10 is installed on the computer? Refer Which version of Windows operating system am I running?
   

If you are receiving a Blue Screen error, I would suggest you to share the dump files so that we can analyze them and get to the root cause of the issue. To share the files Navigate to C:\Windows\Minidump, upload the files to OneDrive and share the OneDrive link.



Meanwhile, I would suggest you to remove any external devices attached to the computer apart from keyboard and mouse and check if that helps.



I would suggest you to refer the troubleshooting steps mentioned in the article Troubleshoot blue screen errors.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator