Windows 10: "The device driver for the Trusted Platform Module TPM encountered a non-recoverable error"...

Discus and support "The device driver for the Trusted Platform Module TPM encountered a non-recoverable error"... in Windows 10 Gaming to solve the problem; "The device driver for the Trusted Platform Module TPM encountered a non-recoverable error in the TPM hardware, which prevents TPM services such as... Discussion in 'Windows 10 Gaming' started by Sam 639, Dec 23, 2023.

  1. Sam 639 Win User

    "The device driver for the Trusted Platform Module TPM encountered a non-recoverable error"...


    "The device driver for the Trusted Platform Module TPM encountered a non-recoverable error in the TPM hardware, which prevents TPM services such as data encryption from being used. For further help, please contact the computer manufacturer."This event ID 15 error appears every time I start my pc since I updated my bios to the lastest version. the bit locker service still works and TPM 2.0 in device manager says that t

    :)
     
    Sam 639, Dec 23, 2023
    #1
  2. Parah_609 Win User

    "The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware" then Leads to BOSD

    been having some issues with a new computer that I built, it'll work fine but then sometimes the it'll BOSD out of nowhere, I did a ram check and checked a bunch of hardware, I don't see any issues so far, nothing faulty as of right now though I am still testing things, but I have noticed in the event viewer very consistently, in fact every time actually that there's a error with "The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer." right before the blue screen.

    I am attaching some Minidump files and more hoping this will help.

    OneDrive
     
    Parah_609, Dec 23, 2023
    #2
  3. John Sarc Win User
    Bitlocker and Trusted Platform Module problems

    We appreciate the screenshot you sent.

    This issue usually occurs because the Trusted Platform Module (TPM)
    uses the manufacturer driver and not the Windows built-in Trusted Platform Module driver.

    To resolve this, you can manually uninstall and reinstall Trusted Platform Module. To do so, see the steps below:

    • Open Device Manager on the device on which you are experiencing the issue
    • Uninstall the Trusted Platform Module driver.

    Give us an update after following the troubleshooting steps provided.
     
    John Sarc, Dec 23, 2023
    #3
  4. Nino3lo Win User

    "The device driver for the Trusted Platform Module TPM encountered a non-recoverable error"...

    Trusted Platform Module issiue

    hello could somebody help me with this problem it keeps come back evertime i open event viewer?

    i hope you have a good day!

    Log Name: System Source: TPM Date: 6/10/2022 5:57:44 PM Event ID: 15 Task Category: None Level: Error Keywords: User: SYSTEM Computer: DESKTOP-NAM8GPI Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 15 0 2 0 0 0x8000000000000000 2506 System DESKTOP-NAM8GPI 0x1c0004f3 3221225524

    thankyou for the help in advance!
     
    Nino3lo, Dec 23, 2023
    #4
Thema:

"The device driver for the Trusted Platform Module TPM encountered a non-recoverable error"...

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