Windows 10: The highlighted Update has continued to give me the “unable to sign into your account”...

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Unable to sign in to my account.

Hello,

Thank you for writing to Microsoft Community Forums.

I understand your concern, in order to get more clarity and to assist you with appropriate troubleshooting steps please reply with the answer to the below question:

1. Which accounts are you unable to sign in to?
2. What happens when you try to sign in to your account?
3. Are you seeing any error messages when you try to sign in to your PC?

If you are referring to the Microsoft account and if your Microsoft account has been compromised, it means that someone might be using your account to access your personal info or send spam. I suggest use the following guide to
get back into your account, review your personal info and settings, and help prevent this from happening again. Refer the article on

How to access a compromised Microsoft account and try to reset your password. If the issue still persists you can follow the remaining steps mentioned in the article and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

Cannot sign in microsoft account.

My device: Lumia 520. GDR2.
I cannot sign in my Microsoft account on my device. It didnt say any error but Microsoft account is not listed in Email and account list. When I click add button, it will show microsoft account option but after press sign in, it is still not shown in email
and account. Another problem is i cannot delete facebook account. Error code: 0x83cf1202. I have tried as suggested here: http://support.microsoft.com/kb/2475837/en-us#step0x83cf1202 but as my Microsoft account is not shown, I cannot do step 6.

Any suggestion?

 

unable to sign in to microsoft account.

Hi,

Provide us additional information to assist you better with this issue:

• Is this the first time you are trying to log-in to the device after upgrading?
• What is the complete error message/ error code of this issue?

If this issue is the first time you are trying to log-in to the computer,
I suggest you to check if your issue matches with the below thread.

If so, try the troubleshooting steps suggested by Wasim Asad on August 18, 2015 and check if it resolves your issue.

When trying to sign into Windows 10 for the first time, I
get the error “That password is incorrect.”

Also, if you are referring to Microsoft account, I suggest you to refer to the below link about: Why can't you sign in?
and try to reset the password.

Try to reset your account password from the website, enter the same on your computer and check if it helps.

Hope it helps. Try the above and get back to us with an updated status of this issue for further assistance.



Thank you.