Windows 10: the ldntvdm.dll is preventing roblox to run

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Why is my computer not letting me click the login button on Roblox?

Dear 25gamulaojp,

Welcome to the Microsoft Community



Thank you for reaching out for help with your issue regarding logging into Roblox on your Windows computer. I understand how frustrating it can be when you're unable to use an application as intended.

Let's try a few troubleshooting steps to determine if the issue is with your computer or the Roblox application, and to get you logged in successfully.

1. Check System Requirements: Ensure that your computer meets the minimum system requirements to run the Roblox application. You can find these requirements on the Roblox website or in the application's documentation.
   
2. Update Roblox: Make sure that your Roblox application is up to date. Updates often include bug fixes and compatibility improvements that can resolve issues like the one you're encountering.
   

1. Check Internet Connection: Ensure that your internet connection is stable and that there are no network issues preventing the application from communicating with Roblox servers.
   
2. Try Another User Account: If you have multiple user accounts on your computer, try logging into Roblox from a different account to see if the issue persists.
   
3. Reinstall Roblox: Uninstall the Roblox application and then reinstall it. To uninstall, go to Settings > Apps > Apps & features, find Roblox in the list, click on it, and select "Uninstall." After this, download the latest version from the official Roblox website and install it again.
   

If none of these steps solve the problem, the issue may be with Roblox itself. Consider reaching out to Roblox support for further assistance.

Please try these steps and let us know if the issue persists. If you need any more help, feel free to ask.



Best Regards,

Martin | Microsoft Community Support Specialist

 

Windows 10 Roblox problem

Hi Auras,

There are several reasons as to why you can't play Roblox on your computer. Windows Updates may affect the game not to play if your computer is not updated. To make sure that your Windows 10 is up to date, I suggest that you check for any Windows Update
by using this link as your guide.

In addition, make sure that Roblox is allowed to run on your Chrome by performing the following steps:

• Download Roblox and run its setup file.
• After the game has been installed, try to run it.
• You should get a message box saying “External Protocol Request”. Check
  Remember my choice for all links of this type and click Launch Application.

If the issue persists, I suggest that you use another web browser on your computer to check if that helps.

Do get back to us with the results. We'd be more than willing to provide you additional help.

 

roblox cursor issue

Hi,



Thank you for writing to Microsoft Community Forums.



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 currently installed? (Type winver in Windows search/Run command)
  
• What is the make and model of the PC?
  
• Does it happen specifically with Roblox games or any other app?
  
• Are you aware of any changes on the PC prior to this issue?
  

However, before proceeding with the below steps, we would suggest you to sign out from Microsoft Store and after performing the steps sign in with the same Microsoft account.



Step 1: Reset the Windows Store Cache

Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.



Note: A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 2: Run the Windows Store Apps Troubleshooter

Select the Start button, and then select Settings>Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.



Step 3: Reset Roblox app

1. Press Windows + I key to open Windows Settings.
   
2. Click on Apps and select Apps & feature from the left pane.
   
3. Scroll and look for the Roblox app.
   
4. Select the app and click on Advanced option.
   
5. Click on Reset and once you see a tick mark, then relaunch and check.
   

Regards,



Aditya Roy

Microsoft Community – Moderator