Windows 10: The mic of my acer aspire 5 stopped working

I was using WhatsApp web, sending a voice note, and my mic stopped working FROM NOTHING!And when I use an external mic, it's works as ussual

:)

 

Mic/Headphone ports not working correctly - Acer Aspire 7745

Hi all,

I have an Acer Aspire 7745 that I have been trying to get the external audio ports to work correctly on since I upgraded it to Windows 10 - it was originally a Win7 machine from the factory. It's got three external audio ports:




Win10 runs fine on it (Core i3 @ 2.27Ghz, 4GB RAM) and sound through the speakers works fine, as does the internal mic, but PLUGGING IN a mic or headphones is the issue - external plugged in mics are not picked up at all, and plugging in headphones disables the internal speakers, but no sound comes through the headphones.

I found this thread (Determine the HDA Realtek driver needed for your Audio) and was trying to follow the instructions to find the correct driver to use by looking at the 'Driver Details' lists, but I am a bit confused. When I upgraded to Win10, Windows 10 installed generic drivers for the sound card and I had the same issue - sound through speakers and internal mic was fine, but the jacks didn't work.

So, I thought I would go download some specific drivers...the latest drivers listed for audio on Acer's site for this machine are the Win7 64-bit drivers, so I installed those and, as mentioned, sound still worked fine other than the external jacks (I know the external jacks are not broken/damaged, by the way, because they used to work fine under Windows 7). When following along the list of 'special files' the aforementioned thread asks me to look for, I find both 'FMAP064.dll' from the 'FF01' 'Special Files' list...but I also see 'MaxxAudioAPO20.dll' and 'MaxxAudioEQ.dll' from the FF06 'Special Files' list...?

....so which one of those drivers do I get (FF01 or FF06)?

Where it gets even more confusing is that when I try running the Powershell script suggested in that same thread to suggest a driver, it tells me this:



...so should I follow the Powershell script's suggestion and look for ANY new driver that has the 'hdxrt.inf' file in it? (Like the one listed here: Determine the HDA Realtek driver needed for your Audio )?

Sorry for the novel, but it's a tad bit confusing as to what driver I should be looking for...

Could anybody link me to a driver that might work?

Thanks so much in advance!

 

Mic/Headphone ports not working correctly - Acer Aspire 7745

Have tried using the autodetect of Device Manager several times, doesn't work as in it doesn't find a driver to fix the ports.

With the Win7 drivers installed, it lists the sound card as 'Realtek High Definition Audio' and running the updater in Device Manager to auto-check for better drivers simply tells me 'no better drivers are available'. If I remove the Realtek drivers completely and let Windows install them automatically, the drivers are listed as 'High Definition Audio Device' in Device Manager - again, running an auto-check for newer drivers says no better ones are available. In both instances, the device status is listed as 'This device is working properly'...which it is in the sense that the internal mic and speakers still work fine on both driver sets.

With both driver sets though, the external jacks still do not work correctly - headphones being plugged in still makes the speakers cut out as if it recognizes the headphones, but no sound comes out of the headphone jack.

One odd thing I neglected to mention - the computer lists TWO sound devices. Installing drivers only seems to change one of them so that is the only one I've been directly playing with (the one at 'Location 0'). If I delete both from Device Manager, Windows auto-reinstalls two again...?

 

Mic/Headphone ports not working correctly - Acer Aspire 7745

There is a Realtek driver listed for this 7745G I found, 2012, Win 7 64 bit.

You could try the Win 7 driver if you haven't already. I think you mentioned you had in post #1.
Product Support | Acer United Kingdom
- or find the driver list for the 7745 under Win 7.

Install in compatibility mode.

Have you played with these settings and checked the green bars move when you click Test?




Also that the correct default output device is selected, of course.

Also that nothing's muted in the Voume Mixer that shoudn't be.