Windows 10: The microphone does not work after a recent update

My PC updated today, and so far everything has been fine. After finishing the update, my microphone will not work now. I know it is not the microphone itself or the headphones, as again there were no problems until the most recent update I put on the PC.

:)

 

Microphone not working

The microphone on my laptop stopped working. I have done a lot of trouble shooting without success. Before I conclude that it is a hardware problem, can I ask if there is anything else I should do.

My System:

• ASUS S500CA laptop
• Windows 10 Home X64 version 1909
• VIA HD Audio - (for speakers and microphone)

Here's what happened:

• The microphone was working perfectly (on Skype).
• The next day it didn't work on a Skype call

Here's is a brief summary of what I have done:

• The only thing that changed between these two Skype calls were a couple of Windows updates
• I tried to remove all the recent Windows updates - didn't fix it
• One update (4577670) couldn't be uninstalled so I restored the system to a date prior to the successful SKYPE - didn't work
• I ran the Win trouble shooter - it reported no problem
• I tried to update the sound/microphone driver - reported that I had the best driver
• Checked the driver version (Provider - Microsoft, Date - 2019-03-18, Version, 10.0.18362.1)
• Checked driver details (Report- No driver files are required or have been loaded for this device)
• Updated to the latest Win 10 version (20H2) - didn't help
• The speakers are working correctly.
• I tried all of the above with the internal microphone as well as an external microphone (I tested all microphone alternatives in the setup - headset, external other)

Is there anything else that I should try before giving up?

 

Built in microphone not working

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps

Method 1: I suggest you to set microphone as default device and check.

• 
  Right click on the volume icon in the system tray and then click "Recording devices"
  
• 
  Right click on the blank space in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".
  
• 
  Right click on Microphone and then click "Enable".
  
• 
  Highlight the microphone and then choose "Set as Default Device".
  
• 
  Click Apply and OK.
  

Step 2: Make sure that the Microphone is not disabled.

• 
  Make sure that the Microphone is not disabled. Follow the steps given to check that:
  
• 
  Right click on the volume icon and select “Recording devices”.
  
• 
  Now, Right Click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
  
• 
  Make sure that the Microphone is not disabled.
  

And also update the audio drivers from the manufacturer web site and install.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

internal microphone not working since updates

In order to effectively assist you with your concern, we'd like to confirm what are the troubleshooting steps that you've performed to resolve the microphone issue?

Since the microphone driver is up to date, we would suggest that you reinstall it to rule out issues related to corrupted driver installation after the recent the
Windows Update. To do this, follow the steps below:

• Type Device Manager in the search bar and press Enter.
• Click the drop-down arrow to expand Audio inputs and outputs.
• Right-click on the microphone driver and select Properties.
• Under the Driver tab, select Uninstall.
• Press OK.
• Restart the device to reinstall a native driver.
• Once you're done, check if the issue persists.

Let us know should you need further assistance.