Windows 10: The microphone on my headset is not registering as a device on my laptop.

I connected my headphones sony xm5 to my win 10 computer. My computer says “connected music” but does not say “connected voice”. Other bluetooth devices I use for my laptop also do not connect to voice. I first noticed this happening a long time ago, but I didn’t need my mic at the time. When I press win+x, it shows my headphones as audio input and output device. I have already tried uninstalling the device in my device manager, and repairing it in bluetooth settings. All drivers for the headphones are up to date. My mic works on my other laptop.

:)

 

Headset microphone not being detected in recording devices

We appreciate the information you provided. We'd like to clarify a few more points:

• What kind of other devices did you test your headset and microphone on? Specifically, did you test it with other laptops, desktop computers, or mobile devices?
• Since your microphone is connected to your headset, does your headset have only one audio jack or does it have two separate jacks, one for audio and one for the microphone?
• What type of audio port is on your laptop? Some laptops only support headsets, as evidenced by a headset icon (without a microphone) near the audio port. Older devices usually have separate ports in pink and green for audio and microphone. Newer devices
  have hybrid ports, which have both the headset and microphone icons near it.

 

Headset microphone not being recognized

I have used this headset with the laptop before, and I have used both the mic and the headphones with it. However, I just went to use it again after some time, and my laptop doesn't recognize the mic with it. The sound still goes through the headphones,
and it registers it as such, but there is no option for the mic, the only available input listed is the laptop's built in mic.

Previously, there would be that "What Device Was Plugged In?" Popup, where you could select whether you had plugged in a headset or headphones. That no longer pops up, and I have failed to find a setting to reenable it, as was suggested when I was looking to
solve this problem on other question on the subject.

How can I get my computer to register that there is a microphone associated?

 

headset microphone not working

Hi

Welcome to Microsoft community.

Given the steps you've already taken, it seems you've covered the basic troubleshooting methods. However, there are a few more things you could try before concluding that the headset's microphone is broken:

1. Test the Headset on Another Device:
   
   • If possible, plug your headset into another computer or a compatible device. This can help determine if the issue is with the headset itself or your computer.
     
2. Inspect the USB Port:
   
   • It's possible the USB port might have been damaged when the headset was tugged out. Try using the headset with a different port, which you've done, but also check if other devices work correctly in the same port where the headset failed.
     
3. Disable USB Selective Suspend:
   
   • Go to Control Panel > Hardware and Sound > Power Options.
     
   • Click on “Change plan settings” next to your current power plan.
     
   • Click on “Change advanced power settings”.
     
   • Expand “USB settings” and then expand “USB selective suspend setting”. Set it to Disabled.
     
4. Check Sound Settings in Control Panel:
   
   • Go to Control Panel > Hardware and Sound > Sound.
     
   • Under the Recording tab, right-click an empty space and make sure "Show Disabled Devices" and "Show Disconnected Devices" are checked.
     
   • If your microphone appears, enable it and set it as the default device.
     
5. Try a Different USB Cable (if detachable):
   
   • If your headset uses a detachable USB cable, the cable itself may be faulty. Try a different USB cable if possible.
     
6. Update Motherboard USB Drivers:
   
   • Sometimes, the issue might not be with the device but with the USB drivers of your motherboard. Visit the motherboard manufacturer's website to download and install the latest USB drivers.
     
7. Check if the Microphone is Disabled in BIOS/UEFI:
   
   • Although not common, some BIOS/UEFI settings might have options to disable microphone input for privacy reasons. Check your BIOS/UEFI settings to make sure the microphone or audio input is not disabled.
     
   • Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.
     
     If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.
     
8. Use a USB Hub with External Power:
   
   • In some cases, the problem might be due to insufficient power being supplied to the USB ports. Using an externally powered USB hub could help in such situations.
     

If after trying these steps, the microphone still doesn't work but is recognized by your PC, it could indeed be a hardware issue with the microphone component of the headset. Given that the audio playback works fine, it points towards a problem isolated to the microphone. In such a case, contacting the manufacturer for a warranty claim (if applicable) or considering a new headset might be the next steps.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist