Windows 10: The Microsoft Store says I'm not connected to the Internet

Hey, I have a problem in the microsoft store that says I'm not connected to the internet. I am trying to download a game on my PC, but when I click the "Get" button, an icon appears saying, "You will need the Internet for this" and it has the error code 0x800704cf. I'm not sure what this means or how to fix it. This applies to all games and apps on the store as I tested various apps and games to see if they had the same results.

:)

 

Microsoft Store opening- Internet connection problem error code 0x80072efd

Hi Syed,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you with accessing Microsoft Edge and Windows Store with error: 0x80072efd, we will help you with this issue.

• Do let us know if you are using wired/ wireless internet connection on your device?

I suggest you to try the below and check if it helps.

Step 1: Use
Internet Connection Troubleshooter.

Internet Connection Troubleshooter find and fix the problems with connecting to the internet or to websites.

• Click on Start; in the start search type
  Troubleshooter and hit Enter.
• In the left pane, click onView all.
• Click on Internet Connection Troubleshooter.
• Select Advance and click on
  Run as Administrator.
• Click Next and follow the on-screen instructions to complete the troubleshooting process.

Step 2: I suggest you to clear cache and cookies from the Microsoft Edge browser.

Steps:

• Open Microsoft Edge, click on
  More Action at the right top corner.
• Click on Settings, click on
  Choose what to clear under Clear browsing data.
• Select the Browsing history, caches and cookies and hit
  Clear.
• Close the browser and try to open it again.

Step 3: Run WSReset.exe .

• Press Windows+R key to open Run box
• Enter wsreset.exe in the Run command and then tap or click
  OK.
• Restart your computer and check.

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.

 

Network Settings says No Internet Connection, But...


I've tried unselecting the option but I didn't fix the issue - nor could I see why it would.

The following things connect to the internet fine:

• Microsoft Edge (new IE)
• Chrome
• Skype
• Steam's browser and Steam multiplayer games
• League of Legends launcher, patcher, PVP.net and game client
• Battle.net
• Pretty much everything

What doesn't work:

• Network Center (says I'm not connected)
• Windows Live Mail (logging in)
• Outlook (logging in)
• Notepad 8 (logging in)
• User Accounts (logging in)

The issue seems to affect any Microsoft product that tries to connect to Live.

 

Microsoft Store says i'm not connected to the internet but I am connected to the internet

Hi Shaian,

Your Windows Store showing you don't have an internet connection might be due to a variety of reasons. One of which is due to corrupted Store files.

Does your PC tell you as well that you don't have an internet connection or just the Store app?

When did this start to happen? What were the recent changes made before this occurred?

What Windows 10 build and version are you currently on? You may check it by following these steps:

• Press the Windows + R keys from the keyboard to launch the
  Run dialog window.
  
• Type winver, then press the Enter key. You may then see the Windows 10 version and build you're in.
  

We'll be waiting for your response.

Regards.