Windows 10: The operating system couldn't be loaded because the digital signature of a file or one of...

Hi, I get a BSOD when I switch my system says 'Recovery Your PC/Device needs to be repaired The operating system couldn't be loaded because the digital signature of a file or one of its dependencies couldn't be verified. File: \windows\System32\drivers\iaStorVD.sys Error code: 0xc0000428 You'll need to use recovery tools. If you don't have any installation media like a disc or USB device, contact your PC administrator or PC/Device manufacturer.' I then need to press F8 - Start-up settings...After that I need to press 7 Disable driver signature enforcement. This is the only option that wi

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Error code:0xc0000428. Operating system couldn't be loaded because the digital signature of a file couldn't be verified

the operating system couldn't be loaded because the digital signature of a file couldn't be verified

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Original title: Error code:0xc0000428

 

Digital Signature in BIOS File Properties

This question concerns the timestamp that appears in the Digital Signatures tab in the File Properties of a Dell system BIOS file. Does the timestamp tell you that Dell did not make any additional changes to the file after the date/time listed in the timestamp field?

 

wfpcapture service cannot start, because Windows cannot verify the digital signature for this file.

Hi

Welcome to Microsoft community.

The issue you're encountering with the wfpcapture service and Microsoft Message Analyzer is related to Windows' security features, specifically those designed to prevent unsigned or improperly signed drivers from running. This can occur if the driver's digital signature is missing, corrupt, or not recognized by Windows. Here are steps you can take to troubleshoot and potentially resolve this issue:

Run System File Checker (SFC)

Corrupted system files can cause a variety of issues. Running the System File Checker can help repair damaged or missing Windows system files.

• Open Command Prompt as Administrator.
  
• Type sfc /scannow and press Enter.
  
• Allow the scan to complete and repair any found issues.
  

Update or Reinstall the Driver

If the driver for wfpcapture is outdated or corrupted, updating or reinstalling it might resolve the issue.

• If you have a specific installer for the wfpcapture driver, try reinstalling it.
  
• Check the Microsoft Message Analyzer's official website or your hardware manufacturer's website for updated drivers.
  

Disable Driver Signature Enforcement (Temporary Solution)

Disabling driver signature enforcement can allow the driver to run, but this lowers the security of your system and should only be used as a temporary measure to troubleshoot the issue.

• Restart your computer before Windows starts to load.
  
• Select Troubleshoot > Advanced options > Startup Settings and click Restart.
  
• Once your computer restarts, press 7 or F7 to select Disable driver signature enforcement.
  
• Try running the wfpcapture service again.
  

Note: This setting will revert after you restart your computer.

Check for Malware

It's possible that malware could be interfering with the driver's digital signature. Run a thorough scan with your antivirus software.

Perform a Clean Boot

A clean boot can help identify if third-party software conflicts with the wfpcapture service.

• Press Windows + R, type msconfig, and press Enter.
  
• Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
  
• Go to the Startup tab, click Open Task Manager, and disable all startup items.
  
• Restart your computer and try running the wfpcapture service again.
  
• Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.
  
  These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.
  

Review Group Policy Settings

If your system is part of a domain, group policy settings might prevent unsigned drivers from running.

• Open the Group Policy Editor (gpedit.msc) and navigate to User Configuration > Administrative Templates > System > Driver Installation.
  
• Check the settings for driver installation and digital signatures.
  

Disabling driver signature enforcement is not a long-term solution due to the security risks involved. It's important to identify and address the root cause of the signature verification failure.

Please feel free to let me know how it goes.

Best regards

Derrick Qian | Microsoft Community Support Specialist