Windows 10: "The package runtime information is corrupted." When opening audio files

This error message pops up anytime I open an audio file. I've tried opening .wav, .ogg, and .mp3, and they all pop up with this error message. I've tried updating audio drivers automatically, and downloading Realtek drivers from my motherboard's manufacturer MSI. I can run these files in a web media player, and I can access them on the web perfectly. I need these files for visual studio so I can add audio to my C++ game, but it fails to load them when I run the game. My specs Custom Built Computer BTW:CPU: Intel Core-i5 12600KFGPU: AMD Radeon RX 6600\Mobo: MSI Z790 PRO WIFI DDR4SSD: WD_BLA

:)

 

package runtime information corrupted

I tried to view pictures and videos on my Windows 10 laptop and received the message "package runtime information corrupted" on each one of them. I performed the virus check and still receive the message. Online search leads mostly to a microsoftfixit
site that is not real. Is this a setting somewhere that has been corrupted? I find it hard to believe that ALL of my files have been individually corrupted. Thanks in advance.

 

Corrupted file RAR

If the archive has been created using WinRAR, why don't you try WinRAR itself? It has a built-in repair feature for repairing corrupted archive (ZIP as well as RAR). Follow the steps given below:

• Open WinRAR application in your system.
• Now click on File tab > Open or simply press Ctrl+O.
• A small window "Find Archive" will pop up. Locate the corrupt RAR archive from your system directory and select it.
• Now click Open button.
• Click Tools tab > Repair archive or simply press Alt+R.
• Again a small window "Repairing File name.rar" will pop up.
• Now click Browse to select a location to save the repaired archive.
• Check the box "Treat the corrupt archive as RAR" and click OK.
• WinRAR will start repairing of corrupt RAR archive. Once it gets completed click Close.

I hope the above steps will help you repair the corrupted RAR archive.

Thanks.

 

Error message:" Package runtime information is corrupted". What is this?

Hi Carol,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about accessing the DVD drive on your computer, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• Which were the latest updates installed on your device?
• Were you able to see any error code along with the error message?
• Were you able to detect the DVD drive in Device Manager?

This issue might have occurred due to corrupted registry files, outdated drivers, missing DLL files. I suggest you to try few of the below troubleshooting steps and check if it helps.

Step 1: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: Also, I suggest you to run SFC scan and check if it helps.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Follow the below steps:

• Right click on the Start button, click on
  Command Prompt (Admin).
• Type “sfc /scannow” without the quotes and hit
  Enter.
• After the scan, restart the computer and check for the issue.

Step 3: Please try to run the Windows Defender to check for the virus on your device.

Refer to: Security & privacy


Note: Data or files which are infected by malware might be beyond cleaning and have to be deleted entirely to maintain the integrity of your system, which means there might be a potential for data loss.

Hope it helps. Kindly update the status of the issue, we will be happy to help you.