Windows 10: The package runtime information is corrupted

I've seen this question asked before and tried the resolutions provided but I still get error "The package runtime information is corrupted" when I try to open jpeg. Here is a screen shot from when I ran the dism/sfc commands. Any suggestions on what I can do now?

:)

 

package runtime information corrupted

I tried to view pictures and videos on my Windows 10 laptop and received the message "package runtime information corrupted" on each one of them. I performed the virus check and still receive the message. Online search leads mostly to a microsoftfixit
site that is not real. Is this a setting somewhere that has been corrupted? I find it hard to believe that ALL of my files have been individually corrupted. Thanks in advance.

 

"0x3D55: Package family Microsoft.XboxApp_8wekyb3d8bbwe runtime information is corrupted"

ALSO:

0x3D55: Package family Microsoft.Getstarted_8wekyb3d8bbwe runtime information is corrupted. Attempting to correct the issue.

0x3D55: Package family MICROSOFT.XBOXGAMINGOVERLAY_8WEKYB3D8BBWE runtime information is corrupted. Attempting to correct the issue.

0x3D55: Package family Microsoft.XboxGamingOverlay_8wekyb3d8bbwe runtime information is corrupted. Attempting to correct the issue.

0x3D55: Package family MICROSOFT.GETSTARTED_8WEKYB3D8BBWE runtime information is corrupted. Attempting to correct the issue.

I went to Apps and Features to disable all of these apps I do not use (that's correct, I do not use Xbox). I would be willing to guess this issue (build 1809 - Windows 10) arose from my feelings that if I do not use an app, it should be disabled. I disabled
of bunch of these and the failures similar to this came up - one for each app I disabled (because, yep, right again - I don't need them on my desktop - imagine that).

(Apologies for the sarcasm).

But really, why would I need Xbox on my laptop - why do I need a map to tell me where I am - it is a desktop - I am home),

Games - I have games, they are called applications like IDE's, Databases, Eclipse, Anaconda, Jupyter Notebook, Visual Studio, and so on and so forth. It's all I can handle.... Games, come on. Why do I need games?

The camera - I don't want this turned on - I value my privacy.

OneDrive - seriously - I have terabytes of unused storage here. Why would I need OneDrive?

Photos - once again - this is a desktop - not a cell phone. What do I need a camera for on my desktop?

Movies - really - believe it or not, I have a television in my home.

Tips? no and frankly, where is the tip on how to get rid of unwanted apps.

Weather - seriously - I already said - I have a television. And a cell phone, and for that matter - a front door and windows. I know what the weather is. I don't want the apps, thank you. And I can do without the event log errors, thank you.

Ahhh, hmmm, wake up folks? What have you done to Windows? Why is all the cell phone nonsense sitting on my computer and why is it causing problems. Turn it off by default, not "ON" by default. And if someone turns it off, don't write nasties in the
event log.

 

Error message:" Package runtime information is corrupted". What is this?

Hi Carol,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about accessing the DVD drive on your computer, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• Which were the latest updates installed on your device?
• Were you able to see any error code along with the error message?
• Were you able to detect the DVD drive in Device Manager?

This issue might have occurred due to corrupted registry files, outdated drivers, missing DLL files. I suggest you to try few of the below troubleshooting steps and check if it helps.

Step 1: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: Also, I suggest you to run SFC scan and check if it helps.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Follow the below steps:

• Right click on the Start button, click on
  Command Prompt (Admin).
• Type “sfc /scannow” without the quotes and hit
  Enter.
• After the scan, restart the computer and check for the issue.

Step 3: Please try to run the Windows Defender to check for the virus on your device.

Refer to: Security & privacy


Note: Data or files which are infected by malware might be beyond cleaning and have to be deleted entirely to maintain the integrity of your system, which means there might be a potential for data loss.

Hope it helps. Kindly update the status of the issue, we will be happy to help you.