Windows 10: The pc cannot see the scanner.

HiI have a Windows 11 machine where the software is up to date. It is attached wirelessly to a HP 5032 printer scanner. The pc cannot see the scanner. How is this problem to be resolved? Best RegardsPaul

:)

 

Epson 1200 scanner now working! Very pleased.


Worked perfectly,

• Installed 2400 series driver (when it asked what model I had I also picked, 1270 and 4180 since these had the Slide scanner interface I thought it might add a few extra drivers)
• Restarted PC
• Needed to use Device manager 'Updated driver'
• Assign 2400 driver. (See attached image)
• Be sure scanner is powered on so it appears in device manager.

Tested the Slide scanner attachment, I used PRO mode and it was discovered.
I had to use the plastic blackout slide holder (for masking the slide) to find the slide though.



Hope this helps others, Thanks again for the step by step!

 

Microtek scanner on Win 10 Pro

Hi Jean,

To get better clarity on the issue, kindly answer the questions below:

• Is the scanner detected under Devices?
• Were you able to see the scanner on the Device Manager?
• Have you installed the latest driver for the scanner?

We suggest you to run the troubleshooter for hardware and devices. To do this, follow the steps:

• On the Start menu, type Troubleshooting and hit enter.
• Choose Hardware and Sound.
• Select Hardware and Devices and run the troubleshooter.

If issue persists, we suggest you contact the manufacturer to get better assistance.

Do let us know if you need further assistance.

 

Scanner

Hi JSmith,

Your scanner should be installed first in order for your computer to recognize it. Since you're using a printer/scanner in one, you need to add or install the device as a printer and as a scanner. Make sure that the printer is properly connected to your
computer and is turned on when you try to install it. Follow these steps:

• Click Start > Settings > Devices.
• Under Add printers & scanners, click the + sign and select
  Add device.

Once added, try checking if you're able to scan. If your computer still doesn't detect the scanner, then we suggest that you get in touch with HP Support for further assistance.

Feel free to let us know if you need more information.

Regards.