Windows 10: The screen on my laptop occasionally goes black, but the backlight stays on. The only...

How do I even begin to diagnose this? This happens while I'm actively using my laptop, so I know it's not going dark because of idling. There is no error message, and no real screenshot for me to take.I can be typing something on a message board for example, and it goes dark. There's nothing I can press to bring it back. I have to close the laptop and re-open it. I have a Windows 10 Home 22H2 HP laptop made in 2019. It has a core 15-1035G4, and 8GB of RAM.I've checked my power plan/sleep settings. It's set for 10 minutes and 30 minutes battery, plugged for screen off, and 1 hr and never for

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Screen goes black

Hi,

To isolate your concern, we would like to ask a few questions:

• Were there any changes made on your laptop prior to this?
• Does it only happen when you use Internet Explorer, or have you tried using a different browser?
• Are there any external devices plugged into your laptop?

If your laptop experiences a black screen after upgrading to Windows 10, you may refer to this
link on how to troubleshoot black screen errors. Follow the steps provided. For additional help with
Internet Explorer, click here.

Let us know how it goes.

 

HP zbook goes to black screen after boot up and wont let me access start up menu to repair it

Hello Giovanny,

One possible reason why the laptop goes to a black screen while booting up may be due to a corrupted system file. To provide you with the appropriate troubleshooting steps, kindly answer the questions below:

• Were there any significant hardware/software changes prior to this happening?
• Do you see the Windows logo before the screen goes black?
• Does it reboot after awhile or does it stay on a black screen?
• Do you see any blinking LED lights on your laptop that indicates any activity?

We're looking forward for your response.

 

Screen goes black

Hi Kris,

It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages when it turns black?
• Have you tried checking if the sleep mode is turned on/off?
• What troubleshooting steps have you done so far?

Meanwhile, we recommend that you perform the steps in this
article to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

Let us know if you need further assistance.