Windows 10: The sound card prevent to computer shut down

My computer sound card burned out and I bought a new separate sound card. It works fine but when I turn off the computer, the computer shuts down for 1 second and then turns on quickly.
The computer turned off properly when I pulled out the sound card.

Its company name is Venus and its name is on the computer is c madia sound card.

please help.

:)

 

Toshiba Flash Cards Preventing Shut Down Windows 10 latest update

Hi David,

The app might be causing conflicts within the system, preventing it from shutting down. May we know if you have followed the steps marked as answers in this thread to disable the app from startup?

Also, since the app or program is from Toshiba, we recommend that you contact them for assistance with the program preventing your computer from shutting down.

If you are eager to uninstall the program, you may do so by following the steps below:

• Select the Start button, then select Settings
  > Apps.
• Choose the program you want to remove, and then select Uninstall.

If you have other questions, feel free to ask us.

If you think this was useful, you may mark it as an answer to help those who are facing the same problem.

 

Sound issue while using Youtube

Hi,

Please answer these questions to assist you better.

• Is the issue specific to YouTube?
• Have you installed all pending Sound card and Windows updates?

I suggest you to install all pending Sound card and Windows updates in your PC.
Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

If the issue persists then refer the link below and follow the steps one by one from the drop down.

Fix sound problems

Do let us know the status of the issue. Thank you.

 

Sound of computer works, video players don't

Hello Bine,

Thank you for posting your query in Microsoft Community.

Method 1:

Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2:

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
  remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.
• After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website.

Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I also request you to follow the below article:

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.