Windows 10: The sound is not working on my laptop when I try to play videos online. I think it is a...

The sound is not working on my laptop when I try to play videos online. I think it is a permission issue. Please advise.

:)

 

Ads in front of videos play sound, videos don't

Hi thekingofkaraoke,

Issue reported: Ads in front of videos play sound, videos don't.

Troubleshooting steps:

• It could be a problem a browser, you can try to reset/clear browser history.
  
• Clear all temporary files
  
• Run a Disk Clean up
  
• Restart the machine
  

Once, you perform above troubleshooting steps, it should fix the problem or update us on this thread.

Regards,

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: Fix sound or audio problems in Windows - Microsoft Support

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

No sound when playing video files on Windows 10

Hi Andrei,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, please answer the below-listed questions and get back to us.

1. Are you aware of any changes made to this computer prior to the issue?
2. When do get the error "this app can't run on this computer"?
3. Is the sound working fine in Audio files?
4. What is the make and model number of your computer?
   
   5) What is the format of Video files that you are trying to play? (You may refer to
   File types supported by Windows Media Player).

Meanwhile, download a new video file from the internet and check if the audio is coming from that video file.

Also, copy those video files onto a USB and play them on another computer and check if you are able to hear audio from thos video files.

I suggest you to follow the troubleshooting steps mentioned in Fix sound problems in Windows 10 and check if this helps.

Hope it helps.