Windows 10: "The system cannot find the file specified " with an OK button on a black screen--eternal loop

While doing a system update, during the update "The system cannot find the file specified " with an OK button on a black screen. I clicked the OK button only to have return over and over. I shut off and restarted, and same thing. I shut off, unplugged, removed battery,replaced plug and battery, and restarted; same thing. I am on an eternal loop, any help would be appreciated.

:)

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

Black screen loop error: There was an error reseting your PC

Hi Alen,

As you are facing issue with black screen boot loop, I suggest you to perform Power Drain by following the steps provided below:

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.

If the issue still persists, create an USB installation media (ISO) for Windows 10 using the Media Creation Tool from the link provided below:

http://www.microsoft.com/en-us/software-download/windows10

After the installation media is created, follow the steps provided below to run Startup Repair.

• Insert the installation media you created, and then restart your PC.
• On the Install Windows screen, select Repair your computer.
• On the Choose an option screen, select Troubleshoot>Advanced Options.
• Click on Startup Repair.

Hope this helps. Keep us posted on the status for further assistance.