Windows 10: The virus Trojan

Yesterday my computer shut down twice and when it did, there was a message saying do not shut down your computer or you will lose everything. Then was a phone number to call: 1-888 262-7129 so I called them. Please forgive a long story but, I just want Microsoft to know there is people out there who are trying to scam for money by falsifying that I or others have a virus.What I was doing is looking for houses for sale in Guatemala and the first message came up and I called the guy. He did sound Spanish and at the time it didn't hit me until the second time call, I made when it happened again

:)

 

Rooted Malware, Virus, and Trojan Infection, Keylogger Trojan Malware

Hi,

Please click the link below and follow Stephen Boots' suggestion on how to remove Trojan virus on your computer:

• List of anti-malware product removal tools

Let us know if you need further assistance.

 

New Trojan that Demands a Ransom

There is a new virus out there discovered by virus hunters known as "Cryzip". The Trojan encrypts your files and then demands a $300 ransom for the decryption password to get your files back. After encrypting the files, the virus leaves a nice step-by-step guide of how to go about paying the ransom off. It's supposedly spread through email Spam, and has successfully evaded anti-virus scanners.

Source: eWeek

 

Trojan virus

Suggestion to read:
Suggestions for asking a question on help forums

Without knowing any details....:

See the helpful links posted by

quietman7 - MVP

here

Copy/paste of above post:

Malware Removal Guides for Windows

• How to Remove Adware from a PC
• How to find and clean malware infections with Emsisoft Emergency Kit
• How to use Emsisoft Anti-Malware to scan and clean malware from your computer
• How to use Malwarebytes Anti-Malware to scan and clean malware from your computer
• How to Remove Toolbars and Adware with AdwCleaner
• How to use Junkware Removal Tool by Malwarebytes
• How to Find and Remove Malware with Windows Defender Offline
• How to use SUPERAntiSpyware to scan and remove malware from your computer
• How to remove a Trojan, Virus, Worm, or other Malware
• Best Free Trojan Horse Scanning And Removal Software
• How to easily clean an infected computer (Malware Removal Guide)

You can always supplement your anti-virus or get a second opinion by performing an

Online Virus Scan...

ESET is one of the more effective online scanners.

Stubborn Malware Removal Guides for Windows

• How to Use An Antivirus Boot Disc or USB Drive to Ensure Your Computer is
  Clean
• How to create rescue discs to fix an infected computer
• Everything You Need to Know About Linux Live CDs
  
• How to Fix a Windows Infection Using Linux
• How to Scan and Repair an Infected Computer From Outside Windows
• How to remove stubborn malware with Kaspersky Rescue Disk
• 17 Bootable Antivirus for "Your Computer has been locked!" Ransomware

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