Windows 10: The Weather Channel

I cannot make videos to play on The Weather Channel. When I click on a video it goes black and has an error code 101102. I bought premium and this is frustrating. The Weather Channel is the only site that this happens on. I've done everything that has been suggested.Does anyone have a solution?

:)

 

Weather Channel app on PC

Hi,

For us to isolate your concern, we'd like you to provide the following information:

• Are you using the built-in Weather app or you have downloaded a
  Weather Channel app from Windows Store?
• Have you check if Location services is enabled on your device?
  • To check if Location services is enabled, Open Settings, select
    Privacy and then click Location.
• What troubleshooting steps have you tried so far?

We'd appreciate any additional information you may provide.

 

Issues with weather channel app on Windows 10.

Hi Brigitte,

Thank you for your response with the current update on the issue.

To assist you better, please provide us the information below:

• When you say that "the weather channel on line and downloaded it --- or tried", are you referring of downloading and installing weather app from the website?
  
• When you say that "I could not find any weather channel files on my computer", have you tried to search for the application through search bar?
• When you say that "It seems to download fine, says ‘you own this program’", are you trying to download from Windows Store?
• Are you logged in as Microsoft account or Local Account?

I suggest you to follow the steps below to run Windows update troubleshooter to check for any changes in Windows update settings. Also start Windows installer services and try to download weather app through Windows Store.
Check if it helps.

Step 1: I suggest you to perform the Windows Update troubleshooter to check for any change in Windows update settings. Check if it helps.

1. Click on Search bar.

2. Type “Troubleshooting” without the quotes and click on
Troubleshooting.

3. Then click on View All on the left panel of the screen.

4. Click on Windows Update.

5. Click on Next and follow the prompts to run the troubleshooter.

Step 2: I suggest you to try to start Windows Installer services and check if it helps.

1. Press Windows Key + R Key.

2. Type "services.msc" without the quotes and click on it.

3. Search for Windows installer.

4. Double click on it and under Startup type, select
Automatic.

5. Then click on Start button.


Note: If you are not able to change the Startup type, then continue starting the service by clicking on Start button.

If you have installed the weather app from the website, then I suggest you to search for the application through steps below and check if it helps.

1. Click on Search bar.

2. Type "Weather" without the quotes in the search bar and click on it.

3. Try to open it.

Please get back to us with an update on issue with weather app, we will be happy to help.

Thank you.

 

Weather Channel App for Windows 10

Thx Ethan for your suggestion for The Weather Channel app, it worked like a charm