Windows 10: There is a charge on my credit card that is linked to an account I do not have the...

My son had an xbox that I added my card too. He is no longer with us and I do not know the account info and need the automatic payment to stop.

:)

 

Child account without Credit Card verification

Hi,

We appreciate all the information you've provided. We would like to isolate this concern for you. Kindly answer these questions:

• Are there any error codes/messages preventing you from performing the action?
• What steps are you trying to do in order to add the credit card to the child account? Do you experience similar issue with other browsers as well?
• What troubleshooting steps have you done so far?

Moreover, we suggest that you try to add the child account in this
link.

Let us know if you have additional questions.

 

credit card charge

Contact your credit card issuer immediately and tell them there is an unauthorized charge on your card account.

 

Credit card charges

The first thing I do every morning is check my bank accounts and what charges have been made on my credit cards/debit card. Charges are shown and to whom the payment was made along with the amount.

You should start by asking your credit card issuer as I have already stated.