Windows 10: There is an explanation for the HP Smart app Windows auto-installation issue

The unwanted installation of Hewlett Packard's printer software HP Smart on Windows 10 and 11 devices caused confusion in the past couple of days. Windows users, even those without HP printers or other HP devices, started to notice the installation of the HP Smart software on their devices.

The incident puzzled affected users, especially those without HP printers connected to their devices. A deeper analysis of affected systems revealed that Windows did change the make and model of some printers on the system.

Printers were suddenly listed as HP LaserJet M101-M106 internally. This affected physical and also virtual printers. Microsoft Print to PDF is one of the default virtual printers of the operating system. It can be used to turn any document into a PDF file.



This virtual printer would suddenly report itself as a printer from HP with the model ID HP LaserJet M101-M106. Other installed printers, physical and virtual, would also have that internal identification.

While printers continued to work as expected, Windows initiated the installation of the HP Smart software because of the change. This software is created for HP printers and it appears to be installed automatically by Windows if a supported printer is detected on the system.

Remove HP Smart


HP Smart may be installed on user devices, but it can be uninstalled easily. Here is how that is done:

1. Use the keyboard shortcut Windows-I to open the Settings, or select Start > Settings.
2. Open Apps > Installed Apps.
3. Search for HP Smart.
4. Click on the three dots on the right side of the HP Smart entry and select Uninstall.
5. Select uninstall again, if the prompt appears.

The software is now removed from the device.

Tip: you can also use a third-party app like O&O AppBuster to remove Windows apps.

Microsoft has yet to acknowledge the issue or provide guidance for affected users. It is unclear if it is still ongoing or if Microsoft has put an end to it already.

An easy way to find out if you are affected is to type HP Smart in the Start Menu. Windows will return the app only if it is installed on the device.

The only apparent downside for affected users is that an app was pushed to the system without permission. The app doesn't appear to interfere with printing, but it is still recommended to remove it immediately.

Now You: was HP Smart's software installed on your devices? (via WinFuture)

Thank you for being a Ghacks reader. The post There is an explanation for the HP Smart app Windows auto-installation issue appeared first on gHacks Technology News.

read more...

 

HP SMART app - crash

Hi Blair,

Thank you for writing to Microsoft Community forum.

• Were there any changes made on the computer prior to this issue?
  

Meanwhile, you may try the troubleshooting steps listed in the articles listed below and check if it works:

• Fix problems with apps from Microsoft Store
  
• HP Smart for Windows
  
• Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.
  

Regards,

 

Setup of HP Officejet 9015e failing because HP Smart App does not open

I have 2 HP printers, LaserJet Pro MFP M148 and OfficeJet Pro 9015, see issues for Smart so have removed it from 4 Desktops and a few Notebooks. Most of my needs are satisfied by programs and for scanning I use Windows Fax and Scan if a program can't, only needs the HP drivers. Part of what Smart wants is to set up an account and I pass on that. On one Desktop Smart only went to a blank page.

 

Setup of HP Officejet 9015e failing because HP Smart App does not open

Thanks for the suggestion, Denis.
I had read that suggestion when I was reading around earlier. I went to the hp site, drivers & downloads, but could not specifically find this "full-solution" software (am I blind?). What I did find, when clicked to download, it linked me back to the HP Smart page. Possibly with the Smart App installed, it will automatically link you to it. I will go ahead, uninstall the Smart App and re-try something from the hp page. Will report back my results ASAP.

OK -- I'm back.
Removed the Smart App via Settings.
Back on the hp site, downloads & drivers I found 4 things:
1) Driver product Installation software. Looks like this installs the Smart App. No thanks.
2) HP Universal Fax driver. Not planning on faxing much of anything, so I think not this.
3) Firmware Update. Is this needed?
4) HP Easy Start Printer Setup Software.

#4 looks like the best bet here on this page. Is this correct? Is this the Full solution software you mentioned?