Windows 10: There is this application without a name that prevents shut down, But I close all the...

There is this application without a name that keeps appearing and dissapearing when shutting down my laptop. I close all my applications and refresh my computer when shutting down. This application has no name and just appears and dissapears in a fraction of a second so I can't press anything. I did system file checker, sfn scannow and resetting my computer but the problem would return back. I reset my computer again and the problem didn't come back until I plugged in my usb full of music. The usb is fine and does nothing to my other computer. I did get a virus or trojan that was removed by no

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Sleep closes applications

Hi Gonzo,

Improper power configuration or outdated BIOS are some of the factors that can prevent the sleep function to work properly. As an initial step to prevent the programs/applications from closing upon wake up, we suggest that you reset
the power settings to default. To do this follow the steps below:

• Type Power Options in the search bar and press
  Enter.
• Under Preferred plans, click the Change plan settings link for the plan that you're currently using.
• Click the Restore default settings for this plan link. Click
  Yes if prompted.
• Click the Save changes button.
• Once you're done, check if the issue persists.

In the event that you encounter the same issue, our next option is to check if
BIOS is updated. To do this, we suggest that you contact the device manufacturer or check their support site on how to properly update it.

Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly.
Microsoft cannot guarantee that any problems resulting from the configuring of
BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk. 


Let us know should you need further assistance.

 

Receive "Application Error 0x00007FF677EA8682..." during Shut-Down

Hi Susan,

This issue may happen if there is an application that doesn't close properly when you shut down your PC. To better isolate your issue, kindly answer the following questions:

• Were there any changes made to your computer prior to this happening?
• When did the issue start?
• What troubleshooting steps have you done so far?

Regards.

 

App with no name and no icon preventing shutdown

Hi Pierre,

Based on your description of the issue, malware infection could be one of the possible cause why you are experiencing an issue with shutting down your computer. Malware creators usually hide the name of the virus infected app so that the user will not be
able to easily uninstall it. For to provide an effective resolution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your device?
• Have you installed any applications or programs before this issue occurred?
• What changes have you made to your computer before you encountered this problem?
• What troubleshooting steps have you done so far?

In the meantime, we suggest running a full malware scan using Windows Defender. The link provides further
information about how to use Windows Defender. After running a scan, check if the same issue persists.

We are looking forward to your response.