Windows 10: There was a problem resetting your pc. No changes were made. Already tried dism /online...

Hi,I have tried running dism /online /cleanup-image /restorehealth without success. When running image version is: 10.0.19041.844. It runs successfully, I reboot, re-try the reset and have the same problem. I have tried local and cloud reinstall of windows.I am running Windows 10 Pro version 22h2, 19045.2130. Feature pack 120.2212.4180.0

:)

 

router logs DoS attack from a local PC....

Well you did not say that you don't really know what you are doing. It's not a problem of course, but it changes things a little.

It's not even clear if the PC or the router is the problem at this time, so I suggested that you disable some unnecessary things which are usually known to cause many problems, sorry if those were too complicated.

• You could reset some network related stuffz on the PC as a next step. Open an elevated command prompt (run as administrator), and enter the followings on the PC:
  netsh int ip reset reset.log
  netsh int ipv6 reset
  netsh winsock reset
  netsh branchcache reset
  netsh advfirewall reset
  (note: You can export your current firewall rules in the "group policy" before the reset if it's needed for some reason)
  
  
• Btw, Would it be a problem to reset the router to the default settings if the things we are trying will not help? There is a menu point for that called "factory settings" (and also a little hole on the back if you prefer that one).. the Administrator username in the router after the reset would be admin and the password is probably on a sticker at the bottom of the router (special settings needed to go online with your ISP might be also necessary)
  This is not needed now (not yet), but perhaps the source of the problem is at the router and not the PC in question, so we may come to that eventually.

ps.: Do you have a second network card you could test in that PC and a different cable to rule out some hardware issues on the PC side?

 

Tried everything to reset my pc.

So i have tried just about everything to reset my pc my computer has so many dumb files on it that i just wanted to wipe it clean.

i tried doing the “Reset this PC” option but it told me that their was a problem reseting this pc no changes were made

then i tried a clean install of windows 10 but it kept all of my old files in a folder called Windows(old).

any suggestions would be greatly appriciated

 

There is a problem resetting your pc no changes

Hi Xin,

There may be a virus infection on your laptop, as suspected. We'd like to know a few things to help you fix this. Kindly answer the following:

• What browser were you using when you encountered the error?
• How did you attempt to reset the device?

We discourage you from calling any support numbers your browser gives you when you encounter such errors. Those numbers are fraud and will lead to no good if you allow the support personnel to access your device. Since the laptop has not been reset, we suggest
you reset your browser and run a full scan using your antivirus software. You can check these pages to know how you can perform the suggested steps:

• How to reset Internet Explorer settings
• Help protect my computer with Windows Defender

Let us know if you need more help.

Regards.