Windows 10: Third display monitor says no signal but is available via remote desktop connection

Hello, I've encountered a strange issue when trying to use 2 external monitors with a Lenovo Thinkbook. The second display works no issue but the third display goes black after a "no signal" message appears. However, when I am remote connected to this device I am able to use both external displays with no issue. We have tried different cables, computer restart + cable reconnect. Display drivers are up to date. Any insight would be greatly appreciated.

:)

 

Windows 10 - Remote Desktop Connection

Hi Lorraine,

I will certainly help you with the issue you are experiencing in adjusting the resolution on the remote desktop.

This issue might occur due to, when you first connect, Remote Desktop attempts to size the screen according to its default setting. You can adjust this setting within the Remote Desktop client. Adjusting the screen size allows
you to sculpt the desktop display size to better fit your computer's viewing area.

Please follow below mentioned steps to fix the issue:

Step 1: To change the size of the Remote Desktop window:

• 
  Open Remote Desktop Connection (RDC).
  
• 
  Click on the Options button located in the lower left-hand corner of the RDC window.
  
• 
  This will expand the RDC window to display 7 different option tabs.
  
• 
  Click on the Display tab.
  
• 
  In the display configuration section, slide the bar to the left or right to decrease or increase the size of the remote desktop session window.
  
• 
  Click the Connect button.
  

Or

Step 2:

• 
  Open the "Start" menu and type
  "mstsc" (in the search bar) and then press “Enter."
  
• 
  Click "Options”.
  
• 
  Click the "Display" tab.
  
• 
  Drag the slider bar left or right to
  reduce or enlarge the display resolution. The
  left-most position is the minimum resolution, while the right-most is a full-screen resolution.
  

Please get back to us, if are still facing issue in adjusting the resolution on the remote desktop.

Thank you.

 

Remote Desktop Connection problems


Have you tried Remote Desktop Connection, to connect from your Windows 10 laptop to your Windows 7 desktop? Try it first, post back and tell how it went.

Some additional help because you mentioned you are a remote newbie *Wink. The windows 7 related tutorials from our sister site the Seven Forums:

1. On Windows 7 desktop, set network location to either Home or Work (I recommend Work):
   • Network Location - Set as Home, Work, or Public Network - Windows 7 Help Forums
2. On Windows 7 desktop, allow incoming remote connections:
   • Remote Desktop Connection (RDC) - Network - Windows 7 Help Forums
3. On Windows 7 desktop, find out its IP address:
   • IP Address - Locate and Find for Your Computer - Windows 7 Help Forums
4. On Windows 10 laptop, start the Remote Desktop application and connect to the Windows 7 desktop using the IP address from step 3 above (see Part Three in the tutorial):
   • RDC - Connect Remotely to your Windows 10 PC - Windows 10 Forums
   • Notice that although the tutorial is written for Windows 10, it also applies to Windows 7

Try the above, post back how it went.

 

Remote Desktop App support for multi-monitor display setups?

IN Windows 7 Ultimate and Enterprise, you could set up the remote desktop connection in such a way that if the computer you were connecting to was normally configured for two or more monitors, and if you had two or more monitors available on the local
machine, you could completely replicate the experience. I cannot find any settings in the Remote Desktop App from the Windows Store which allow me to enable multi-monitor displays. Is there a way to do this, or enable it?