Windows 10: this device cannot start. code 10 usb mass storage device

Hi,

I had terrible problem for some time already cannot fix it. I search online help but so far nothing is helping. new line.

For some reason my external hard drive is not showing up in the window Explorer. Even though a few days ago everything was okay. When I go to device manager I have error message "this device cannot start. code 10 usb mass storage device", I don't know anymore what to do and how to fix it.

If it is anybody out there who can help me please help me.

If you need more info from me let me know please.

Thank you very much

Daniel

:)

 

how to change "USB attached SCSI mass storage device" to "USB mass storage device"

Hi there:

I have a Seagate USB portable drive and I mainly use it to connect to my ASUS Oplay! media player to watch the content on TV.

This device use to be an USB mass storage device.

Recently, I noticed whenever I eject my seagte portable drive, the device is showing as ""USB attached SCSI mass storage device" instead of a regular "USB mass storage device". This is when my media player stopped recognising the portable drive (showing
the device is not supported). The portable drive works fine on my Windows 10 PC, just not recognising by my media player anymore.

Wondering if anyone can point out how I can restore my portable hard drive back to a generic USB mass storage device instead of being a "USB attached SCSI mass storage device".

Thank you.

 

how to change "USB attached SCSI mass storage device" to "USB mass storage device"

Hello Ma. Lau:

Thank you for the reply.

Please see my answers below.

• Yes, I have an updated Windows 10 on my computer.
• I have been trying to google the solutions and these past couple days I have been trying to update my device driver in Device Manager. However, none of the item under "disk drive" or "storage controllers" has the option to update the drive to "USB mass
  storage device". I also tried to update the driver by pointing the update path to "C:\Windows\System32\DriverStore\FileRepository" but still can't seem to fix it.
• I am not sure if I have the updated USB driver on my Windows 10 PC. When I checked the USB controller under Device Manager, it says the software for the device is up to date.

Thanks again for the help!

 

USB Mass Storage device is an older USB device and moight not work with USB 3.0

Open Start > Settings > Update & security > Troubleshoot

Scroll down

Click Hardware and Devices

Click Run the Troubleshooter

When complete, restart to see if the problem is resolved.

If that does not work...

Press Windows key + X

Click Device Manager

Expand Universal Serial Bus Controllers

Right click the USB Mass Storage Device in the list

Click Uninstall

Restart then check if its detected and working.

Other things you can try:

Step 1. Press Windows key + R to open the Run dialog

Step 2. Type regedit and press Enter

Step 3. Navigate to the following path:

HKEY_LOCAL_Machine > SYSTEM > CurrentControlSet > Services > USB

Step 4. If the USB key does not exist into the list, then create a new key USB under Services. Now create a new DWORD value under the key that you’ve just created

Step 5. Keep the USB key selected and right-click on the blank space at the right pane

Step 6. Select New > DWORD value from the context menu

Step 7.Rename this newly created DWORD value as DisableSelectiveSuspend

Step 8. Right-click on DisableSelectiveSuspend and select Modify

Step 9. Put 1 in Value data field and then click OK

Step 10. Reboot your PC