Windows 10: This has been going on for 5 hours. It won’t let me reset my pc or perform a system...

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:)

 

Volume Mute Light won´t change color

Which steps did you perform? Was this from a clean boot?
Open administrative command prompt and type or copy and paste this command: shutdown /r /o /f /t 00
It will boot to the recovery options or windows advanced troubleshooting menu.
Click troubleshooting and click reset this computer. You will be saving files. Applications and programs will be removed. Windows will be reinstalled.
Enter your windows logon password.
You will see getting things ready with rotating dots.
Click resetting this PC.
It will then display the HP logo with resetting this PC with rotating dots and a percentage.

 

Unable to perform a system reset

Hi,

A factory reset is a way to restore a device to its original system state. To better isolate your concern, we'd like to ask the following questions:

• Have you tried backing up your important files and check if you can perform factory reset?
• Why do you want to perform a factory reset in your laptop?

Meanwhile, you can also follow the steps provided in this article:
Recovery options in Windows 10. It will let you restore from a system restore point or go back to the previous version of Windows.

Keeps us posted if you need more assistance.

 

Windows update loop already 5 hours

Hi Drew,

We would like to know what troubleshooting steps have you done so far. Have you tried performing a system restore? If not, we suggest performing it using the steps below:

• Perform a hard reset (turning on and off the PC) by pressing and holding the power button for 10 seconds.
  
• While booting, turn off the computer when you see the
  Windows logo. Do it for at least three times.
• After third time, Recovery screen should show up.
• Select Advanced options.
• Click System Restore. Choose the restore point where the issue did not exist.
  (Note: This will remove recently installed apps, drivers, and updates that might be causing your PC problems, but it won’t affect your personal files.)

We look forward to your response.