Windows 10: This is with reference to Unable to connect to Certification Profile, Add Account.

I was suggested with the below action - Which I contacted the Certificate Profile community. Contact Microsoft Account support and recover the access of your Outlook MSA. Once recovered, check if there is an existing Learn Profile by logging into Learn with this Outlook account. If so, you can merge this Learn Profile into your @microsoft.com Learn Profile.Please note that we do not provide support on Microsoft Accounts, as we only assist on Certification Profiles inquiries- Get help with your Microsoft account - Microsoft Support

:)

 

Unable to view Certification portal

Hi SantosiniChoudhury



Thanks for posting the thread on our forum.



According to your description, it seems that you get the error message and can’t view Certification portal.

About how to download the certificate, you can do the following steps:

1. On the “Your dashboard” page, please click on 'Download or purchase' under “Certificates”.
   
2. On the “Certificate” page, select the certificate(s) that you would like to download or purchase.
   
3. Please click on the “PDF” button. An "OPEN, SAVE, SAVE AS" bar will pop-up at the bottom of the page.
   

Besides, we kindly advise you to follow the steps listed below and attempt to try the following troubleshooting over the day:

1. Make sure to use an up-to-date browser. (e.g. Edge)
   
2. Clear cache and cookies. Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.
   
3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.
   
4. Allow all third-party cookies through the browser settings.
   

Hope the suggestions can help you.



Regards,

Stacey

 

CCC Profiles that disappear

id suggest a spyware check

 

Unable to access websites due to certificate errors

Hello Ayyappa,

I request you to run Microsoft account troubleshooter and check if this helps.

The following issues are checked by the Microsoft Account Troubleshooter program:

• Problems with Microsoft account Policy
  
• Connection issues due to proxy or certificate issues
  
• Problem with system registration
• You are not connected to the Internet
  
• Proxy Settings

You can download and run the Microsoft Account Troubleshooter from this link:

Microsoft Account Troubleshooter

You may also refer the following article:

Certificate errors: FAQ

http://windows.microsoft.com/en-US/internet-explorer/certificate-errors-faq#ie=ie-11

I hope this helps.

Thank you.