Windows 10: This pc is running a version of windows that doesn't support windows mixed reality

I tried to set up mixed reality for VR gaming and got "This pc is running a version of windows that doesn't support windows mixed reality". I'm running Win 10 pro and can't find why this version is not working or what versions that do work. Please help.OS: Windows 10 Pro N 22H2 19045.2130i7 8700k32GBRTX 4090

:)

 

Dell Windows Mixed Reality randomly blacks out

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while using Windows Mixed Reality Headset on your PC, and I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps.



For further clarity on the issue, please respond to the questions below.

1. Which build version of Windows 10 are you using currently?
   
2. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
   
3. What is the exact model of the Mixed Reality headset?
   
4. Which drivers did you try re-installing?
   

Refer the article Which version of Windows operating system am I running?



Meanwhile, I would suggest you to follow the steps mentioned below and see if that helps.



Method 1:



Try troubleshooting the headset by referring the section My headset displays are black from the article

Troubleshooting Windows Mixed Reality



Method 2:



Try re-installing Windows Mixed Reality Portal and see if that helps.

1. Press Windows + I keys together to open Settings.
   
2. Now click on Apps and select Apps & features
   
3. Search for Mixed Reality Portal and click on it
   
4. Now click on Uninstall
   

Then re-install the app from
Microsoft Store and see if the issue persists.



Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Mixed reality portal can not open but headsets working fine

Thank you for updating us. We've already tried multiple troubleshooting steps and the same issue still persists. In this case, let's run the
Windows Mixed Reality PC Check. This app is the best way to make sure your PC is ready to run Windows
Mixed Reality. Also, we have to make sure that we are currently using the latest Windows build and version.

For more info, refer to this article: Minimum PC hardware guidelines.

Once the required specification met, we suggest to uninstall and re-install the Windows Mixed Reality.

To uninstall:

• Select Start, then click Settings.
• Click Mixed reality, then select Uninstall.

Make sure to disconnect your headset from your PC and close Mixed Reality Portal before uninstalling. To install it, go to Microsoft Store and download the Windows Mixed Reality.

We look forward to your response.

 

Windows Mixed Reality HP Disconnects Upon Visor Lift

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the difficulties you are facing with the HP Windows Mixed Reality device and we appreciate your effort for providing the information on the issue. In order to get clarity and to assist you accordingly, please reply with the answers to
the questions below.

• What is the make and model of the PC?
  
• What is the model number of the Windows Mixed Reality HP device?
  
• Did you check the Windows Mixed Reality
  HP on a different computer?
  
• Are you aware of any changes in the PC prior to this issue?

However, we would suggest you to perform these methods and check if the issue persists.

Method 1: Troubleshoot
Mixed Reality headset displays

We would suggest you to perform the steps as referred under Mixed Reality headset display in this article:
Troubleshooting Windows Mixed Reality.

Method 2: New user account

This issue may be due to a profile corruption. Hence, in order to eliminate possibilities, we would suggest you to create a new user account and check. Follow the steps from the article

Create a local user or administrator account in Windows 10 to create a new user account.

We await your response.

Aditya Roy

Microsoft Community – Moderator