Windows 10: This user name has been turned off for sign in

We are paying for a subscription to microsoft family, but when we try to log in, we see the following: “This username has been turned-off for sign in. Try a different one or find the account this username is associated with”We are unable to see any account that is associated with this account. We are unable to use, or even see the services for which we are paying.How can we recover access to this?* Changed to a question & moved from Office/subscriptions

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Sign on screen User Name is wrong

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern. Let me help you to fix the issue.



To assist you better, please provide us more information.

• 
  How many user account do you have on your system?
  
• Are you able to log-in to the system?

Meanwhile, let’s try simple troubleshooting steps and check if this helps. I suggest you to remove the username from Credential Manager and check.

• 
  Type credential Manager on the Windows search bar and select Credential Manager.
  
• Now try removing the user name and password by clicking on the credential.

Hope this helps. Let us know the result.

 

User Name

Hi Bradford,

Thank you for posting your query on Microsoft Community.

As per the issue description you are willing to have your name instead of email address at login screen.
If you are using Microsoft account for logging to the system then it will be hard to remove email address and show your name only. However, if you want then you may create new user profile as a local account with administrator permission. In this account
you may keep the name you want.

For creating new user profile you may refer to the steps provided below.

• 
  Press Windows key + R
  
• 
  Type control userpasswords2 and click OK
  
• 
  Click on add under users tab
  
• 
  Click the option, "Sign-in without a Microsoft account
  
• 
  Click on Local account
  
• 
  Choose a name for the account
  
• 
  Add password if you want to
  
• 
  Apply and click OK.
  

For more information you may refer to the article mentioned below and see if it helps.

Create a local user account in Windows 10

If issue still persists post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.



Regards,

 

Query about changing the User Accounts name

Hi Jerry,

Perform the steps mentioned below to change the user account name.

• Sign in to the Your info page on the Microsoft account website.
  
• 
  Under your name, select Edit name.
  If there’s no name listed yet, select Add name.
  
• Edit or add the name you want, then choose Save.
  Your Microsoft account name will start to appear or change everywhere you use it.
  

Please revert if you still cannot change the user account name.

Thank you.