Windows 10: Thunderbolt 2 to Ethernet not working on Windows 10

Hello guys! I recently bought a new laptop (Razer Blade 15) which runs under windows 10. The problem is that this laptop does not come with an ethernet port. Since my wifi at home is pretty unreliable I most of the time use an ethernet cable. So I went online an bought me a Gigabit Ethernet adapter. I really use my usb slots a lot so I didn’t wanted to sacrifice one so I bought the Apple thunderbolt 2 to Gigabit Ethernet adapter but little did I knew at the time that It doens’t work with windows 10. It would really suck if I had to buy a new adapter... Is there any possibility to install the drivers manually? Or is there any other way to make it work?

Many thanks Matenes

P.S. : This is probably not the right place to post this but I’m fairly new to reddit so sorry if it’s not in the right place...

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:)

 

Windows 10 Pro Workstation Thunderbolt 2

I used all of your suggestions. According to system file checker -- there is nothing damaged or missing. I also uninstall the Thunderbolt software and reinstall it. That did not work. What would be the next steps to resolve this issue? Contacting a Microsoft
support engineer? Contacting Dell Pro-Support? What are your suggestions?

Here is the link to the Thunderbolt driver:

Thunderbolt(TM) Treiber | Treiberdetails | Dell Deutschland

I appreciate your support Mr. Mon.

 

thunderbolt 3 to displayport adapter

Hi John,



Thank you for writing to Microsoft Community Forums.



I understand that inconvenience you are facing when the things may not work as expected.

1. What is the make and model of the computer?
   
   
   

When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port)
may not be recognized properly by the operating system.





However, I would suggest you to follow the steps mentioned below and let us know if that helps.

1. Disconnect the pluggable Thunderbolt 3 dock from the system and remove its power cable to turn off completely.
   
2. Uninstall the Intel ‘Thunderbolt Software’ present on your system via the Control Panel ->
   Programs and Features and restart the device once.
   
3. Download and install the latest version of the Intel Thunderbolt Software published by your system manufacturer. If you are unable to obtain this download from your system manufacturer, you can download a version directly from Intel
   here -> https://downloadcenter.intel.com/do...-Driver-for-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK
   
4. Restart the system once again.
   
5. Reconnect the power cable to the pluggable Thunderbolt 3 dock, and then reconnect the Thunderbolt 3 cable from the dock to your system.
   
6. You should be prompted to authenticate/approve the dock. Follow the onscreen prompts for the completion of the process and check the status of the issue.
   

If the issue still persists I suggest you to get in touch with the
Thunderbolt support for the further assistance.





Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Windows 10 is not recognizing a Thunderbolt 2 device

Hi!

I've just bought a NAS (QNAP TVS-1282T) and a PC with the motherboard Gigabyte GA-X99-Designare EX.

The motherboard supports Thunderbolt 3 via USB Type-C connector and the NAS is Thunderbolt 2.

Once i connect the NAS via Thunderbolt 2 cable into the USB Type C port with this

Startech adapter i get this message: "the last usb device you connected to this computer malfunctioned and windows doesn't recognize it".

If i go to the device manager in Windows i see that under "USB Device (Universal Serial Bus)" there is a "Billboard Device" reporting an error with Code 10. (screenshot
here)

(it's in italian. A literal translation would be: Impossible to start the device (Code 10). You specified an unexisting device)

I tried to click on it and automatically look for drivers, but it says that the device drivers are up to date.

The NAS works for sure, because if i connect it via thunderbolt on my girlfriend macbook it works.

So, how can i make this work via Thunderbolt 2 on my Windows PC?

I've spent 13K€ on this setup (NAS + PC), you can imagine i cannot work without Thunderbolt!

Additional details:

- Motherboard: Gigabyte GA-X99-Designare EX. Bios Version F3. All drivers installed. It supports Thunderbolt 3

- Windows 10 Version 1511, Build OS 10586.633

- Gigabyte tech support said a Thunderbolt 2 device would work with this Motherboard using that adapter. I've asked them before buying all this stuff

Thanks for your help