Windows 10: Thunderbolt drive only mounts during awake

Hi all!My Thunderbolt drive LaCie 2Big only mounts when I wake my machine from sleep. When I plug it in while the machine is running, nothing happens. Then I put it to sleep and wake it up again and then it mounts.Also when it is plugged in during boot, it does not mount. I again have to do a sleep/wake cycle to make it mount.LaCie and Thunderbolt drivers are latest version.Any ideas would be much appreciated!RegardsJohannes

:)

 

thunderbolt 3 to displayport adapter

Hi John,



Thank you for writing to Microsoft Community Forums.



I understand that inconvenience you are facing when the things may not work as expected.

1. What is the make and model of the computer?
   
   
   

When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port)
may not be recognized properly by the operating system.





However, I would suggest you to follow the steps mentioned below and let us know if that helps.

1. Disconnect the pluggable Thunderbolt 3 dock from the system and remove its power cable to turn off completely.
   
2. Uninstall the Intel ‘Thunderbolt Software’ present on your system via the Control Panel ->
   Programs and Features and restart the device once.
   
3. Download and install the latest version of the Intel Thunderbolt Software published by your system manufacturer. If you are unable to obtain this download from your system manufacturer, you can download a version directly from Intel
   here -> https://downloadcenter.intel.com/do...-Driver-for-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK
   
4. Restart the system once again.
   
5. Reconnect the power cable to the pluggable Thunderbolt 3 dock, and then reconnect the Thunderbolt 3 cable from the dock to your system.
   
6. You should be prompted to authenticate/approve the dock. Follow the onscreen prompts for the completion of the process and check the status of the issue.
   

If the issue still persists I suggest you to get in touch with the
Thunderbolt support for the further assistance.





Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Lacie Thunderbolt Rugged on Windows 10 Not working

I recently purchased a new Gaming Laptop (MSI 17 Stealth)

For video editing, it has a thunderbolt port,

I updated the thunderbolt driver,

Installed the Lacie software for the Lacie Thunderbolt Rugged Via USB as instructed,

and still the drive will not mount via thunderbolt.

Has anyone had thus problem?

Regards

Cam

 

Lacie Thunderbolt Rugged on Windows 10 Not working

Hi,

To better assist you with the issue, please contact LaCie Support.

Thank you.