Windows 10: Thunderbolt SSD stornvme issue, Windows 10

Dear support,

I had a perfectly working Thunderbolt 3 external SSD, but since late this summer, probaly following Windows 10 updates, this drive does not work properly on PCs have 2x Dell laptops with Thunderbolt:

- TekQ thunderbolt 3 portable SSD



PC hardware both running Intel Rapid Storage technology:

- Dell XPS 13 9380 Laptop,

Windows 10 Home

Version 20H2 19042

Installed on ‎24/‎06/‎2020

OS build 19042.630

Experience Windows Feature Experience Pack 120.2212.31.0


- Dell XPS 13 9370 Laptop,

Windows 10 Home

Version 10.0.19041


Problem description:

- When attaching device to laptop it takes min. 1 minute before it shows up in Windows Explorer;

- Trying to copy a number of files to or from the device does not work. The process stops after a few seconds;

- Windows Explorer seems to freeze, getting unresponsive;

- To exclude SSD drive malfunction, I've tested it on a Thunderbolt 3 Macbook, works fine;

- On the Dell 9380, a number of the following events show up in Event Viewer when attaching the drive or trying to perform any operation against it:

Log Name: System

Source: stornvme

Date: 17/11/2020 13:55:53

Event ID: 129

Task Category: None

Level: Warning

Keywords: Classic

User: N/A

Computer: DESKTOP-L4URLL5

Description:

Reset to device, \Device\RaidPort1, was issued.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="stornvme" />

<EventID Qualifiers="32772">129</EventID>

<Version>0</Version>

<Level>3</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2020-11-17T12:55:53.1375465Z" />

<EventRecordID>9784</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="572" />

<Channel>System</Channel>

<Computer>DESKTOP-L4URLL5</Computer>

<Security />

</System>

<EventData>

<Data>\Device\RaidPort1</Data>

<Binary>0F001800010000000000000081000480010000000000000000000000000000000000000000000000000000000000000000000000810004800000000000000000</Binary>

</EventData>

</Event>


On Dell 9370 laptop, same event used to show, but recently the computer goes BlueScreen when attaching the device.


Saw the following article recently that points at Thunderbolt SSD issues:

https://www.techradar.com/news/havent-received-the-windows-10-20h2-update-yet-your-ssd-may-be-to-blame


Suspect this is related.

Do you know of any workaround at this point in order to let me use my external drive?


King regards,

Johan Stockholm/Sweden

*** Email address is removed for privacy ***

:)

 

Windows 10 Update 1709 Blue Screens with Thunderbolt SSDs.

Hello. I am currently running Windows 10 version 1703 on an 2013 Apple 27" iMac via Bootcamp. I have an external Thunderbolt SSD connected. This works very well. However, Windows keeps trying to update to version 1709. When this happens, the computer
blue screens with a MACHINE_CHECK_EXCEPTION. I have isolated this issue to the external Thunderbolt device. If I unplug the Thunderbolt, the update completes successfully. But when I plug the Thunderbolt devices back in, Windows will no longer boot, again
blue screening with the MACHINE_CHECK_EXCEPTION.

I have to disconnect the Thunderbolt drive to get Windows to boot, then roll back the install to 1703 for the computer to be usable again with the Thunderbolt device.

Any suggestions?

 

thunderbolt 3 to displayport adapter

Hi John,



Thank you for writing to Microsoft Community Forums.



I understand that inconvenience you are facing when the things may not work as expected.

1. What is the make and model of the computer?
   
   
   

When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port)
may not be recognized properly by the operating system.





However, I would suggest you to follow the steps mentioned below and let us know if that helps.

1. Disconnect the pluggable Thunderbolt 3 dock from the system and remove its power cable to turn off completely.
   
2. Uninstall the Intel ‘Thunderbolt Software’ present on your system via the Control Panel ->
   Programs and Features and restart the device once.
   
3. Download and install the latest version of the Intel Thunderbolt Software published by your system manufacturer. If you are unable to obtain this download from your system manufacturer, you can download a version directly from Intel
   here -> https://downloadcenter.intel.com/do...-Driver-for-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK
   
4. Restart the system once again.
   
5. Reconnect the power cable to the pluggable Thunderbolt 3 dock, and then reconnect the Thunderbolt 3 cable from the dock to your system.
   
6. You should be prompted to authenticate/approve the dock. Follow the onscreen prompts for the completion of the process and check the status of the issue.
   

If the issue still persists I suggest you to get in touch with the
Thunderbolt support for the further assistance.





Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Thunderbolt 3 conflicting with internal SSD

Hi,

So I have connected via thunderbolt 3 a sonnett echo 3 which is an external multi card PCIe enclosure, and then daisy chained to a thunderbolt i/o expansion dock.

I have two internal drives in my laptop, my OS (windows 10) drive is on a M.2, and my second drive is a Cruical brand (CT2000MX500SSD1) SSD.

I switch on my thunderbolt devices first then switch on my laptop. After boot up and a minute or two later all my thunderbolt devices and all my PCIe cards are functioning. But....

At this point, my laptop sees my SSD and will see the folders inside, once open a folder it can't go any further and I can not access my files. So I have to reboot, and this reboot takes around an hour. It seems that if I before this reboot go to my device
manager and uninstall my Cruical SSD, the reboot is infinitely faster. Upon either method of reboot everything works great.

Can someone please tell me how I can configure my system so I don't have to reboot to see my SSD? or at least not need to always uninstall it?

Asus Zephyrus M 502s

Windows 10 Pro 2004 (same issue in 1903)

Thank you for any assistance.