Windows 10: "To login the first time email will need to be connected to the internet"

I am adding a new user for something but it shows up with a popup that says what the title says but adds the account anyway. It cannot be logged into. I am very clearly connected to the internet so what's going on? How do I fix it? Please help it's driving me insane

:)

 

W10 can connect to wider internet but cannot access web pages

I have an odd issue with my W10 laptop linked to Sky broadband in the UK via wifi using a Sky router. The effect is that while I can actually access the internet (I can send and receive emails using Outlook and can connect to other machines using TeamViewer) I cannot access any web site (Google, BBC etc). There is no specific error message, merely that the access request timed out and a suggestion that it may be to do with proxy. I have tried the following:

1. Other systems (W10 and ios) can access web sites using the same Sky router (therefore probably not a router problem)
2. I have sent and received emails using Outlook, so the broadband connection is working (probably not a Sky problem)
3. I have tried two different browsers (Firefox and Edge), no connection (not a browser problem)
4. I am using Windows Defender and have:
   1. Made sure that Firefox is in the list of allowed systems in its Firewall, no connection after a reboot
   2. Turned off the Firewall and tried again - no connection

My next step will be to re-install Windows, but has anyone got any other suggestions? Could it be some sort of virus (I have carried out a complete virus check using Defender) So - any suggestions?

 

Login problem with no internet connection.

Hello Lizgill,

We realize the inconvenience you are experiencing with not able to login to your system. We will certainly help you.

For the new password to sync in your device the internet connection should work. As we see that you are using wireless connection, we suggest you to use Ethernet (Wired) Internet connection and then try to login. This is the best possible attempt
we can do to see if you are able to login to your system. Once you are logged in we can proceed further with the network troubleshooting steps on your system.

Let us know the status of the issue. We will be happy to assist you further.

Thank you.

 

Internet Connection

• 
  Community
  
  I was not able to work on this issue yesterday ( busy for a 90 year old). This evening I was able to take the steps that were suggested in your email.
  
  When I use “Device Manager” I click “ Network Adapters” I see “ Wifi” but not Eternet in this list. On the “Settings” I click “Wifi” which shows the “On' button.
  

I click” Show available networks”. I wanted to capture the page that is shown, but it will not show. The top line is Network ( connected) but course I have the Ethernet cable connected. Also showing Is Five “ Broadband connections” At the bottom is
“ Network and Internet settings” I hope for your continued help.