Windows 10: To Microsoft: Why will you not fix the problem with creating a recovery drive.

Microsoft provides very clear instructions on how to create a recovery drive on a USB. The problem is that it doesn't work if backup system files is checked. If you uncheck the system file backup you get a 1 GB backup of something, however, the computer can't boot from this. Today I even tried a USB 3.2 64 GB drive in hopes that Windows just didn't see 32 GB in a 32 GB flash drive. Windows still won't create a recovery drive. This problem has been known for at least a couple of years.Microsoft, why won't you fix this problem?

:)

 

creating a recovery drive!

Hi Michelle,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused. I will assist you with this.

To better understand the issue please let us know

• What exactly happens when you try to create a Recovery drive ?
• Do you receive any error message ?

I suggest you to try the steps below and see if It helps to resolve the issue.

Creating a recovery drive

A recovery drive can help you troubleshoot and fix problems with your PC, even if it won't start. To create one, all you need is a USB drive.

• From the taskbar, search for Create a recovery drive then select it. You might be asked to enter an admin password or confirm your choice.
• When the tool opens, make sure Back up system files to the recovery drive is selected, then select
  Next.
• Connect a USB drive to your PC, select it, then select Next > Create. A lot of files need to be copied to the recovery drive, so this might take a while.
• When it's finished, you might see a Delete the recovery partition from your PC link on the final screen. If you want to free up drive space on your PC, select the link, then select
  Delete. If not, select Finish.

Hope the above information helps. Reply with necessary information and the result to help you further. Thank you.

 

Help! Failure trying to create a recovery drive in Windows 10

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you while creating the recovery drive on Widows 10 with error: "We can't create the recovery drive. A problem occurred while creating the recovery drive.", we will help you with this issue.

This issue might have occurred because of the recovery partition is not created during Windows setup, and will be unavailable for Windows to access and use for the purposes of copying recovery files to a CD or USB, resulting in the error above.

To fix the problem explained above, it is necessary to copy the appropriate files from the Windows 10 DVD to your PC, so that Windows can access and use them to create the recovery drive. Then, the recovery agent is configured with the new path to the setup
files and the creation can proceed.

Refer: How
to download official Windows 10 ISO files

Follow the below steps:

• Copy the contents of the Windows DVD to a folder on your C:\ drive.
• Launch an elevated command prompt window by typing in “cmd” in the search menu, and then pressing + + .
• Type in the following to re-configure Windows to point to the correct setup files location:
  

• reagentc /disable
• reagentc /setosimage /path C:\Win10\
• reagentc /enable

4. Verify the commands worked by typing in the following:

• reagentc /info

Later, I suggest you to try creating the recovery drive as suggested in the Microsoft article and check if it helps.

Creating a recovery drive

Hope it helps. Reply to the post with an updated status of this issue for further assistance.

 

Create a Recovery Drive

Hello Andrew,

I understand that you are trying to create a recovery drive on Windows 10 and the setup is not recognizing your USB drives. I would like to know few more things to understand the issue appropriately.

• 
  Do you see the USB drive in Windows Explorer?
  
• 
  Have you tried any other USB drive?
  

In the meantime you may try to create a recovery disc by the steps mentioned below.

A recovery drive can help you troubleshoot and fix problems with your PC, even if it won't start. To create one, all you need is a USB drive.

• From the taskbar, search for Create a recovery drive then select it. You might be asked to enter an admin password or confirm your choice.
• When the tool opens, make sure Back up system files to the recovery drive is selected, then select ‘Next’.
• Connect a USB drive to your PC, select it, then select
  Next > Create. A lot of files need to be copied to the recovery drive, so this might take a while.
• When it's finished, you might see a Delete the recovery partition from your PC link on the final screen. If you want to free up drive space on your PC, select the link, then select
  Delete. If not, select Finish.

Ensure that the flash drive has a unique drive letter. If not, try assigning a drive letter to the flash drive from disk management in computer management and check if the issue persists.

Hope the information helps. Kindly write back to us for further assistance on Windows. We will be happy to assist you.

Thanks and Regards

Sarandeep S - Microsoft Support.