Windows 10: Toggling between active users requires entering sleep mode

Having trouble toggling between Windows 10 users on my HP Envy laptop. To jump between users, we need to go into sleep mode; we aren't able to just jump accounts. The screen never loads. Likewise, lately when the computer goes into sleep mode we're required to restart because the log in option never comes up. The first problem has been happening ever since we upgraded to 10; the other problem just started and had been our solution to solve the first, but now it required a full restart each time to log on as another user. Anyone experience this issue?

:)

 

Windows 10 Settings: Screen Lock

With no error message shown, and a consistent time interval between periods of seeming lockout your symptoms sound more like a screen saver mode was activated.

Did you personalize the desktop, change a background image, or set a screen saver active. In addition to these features of the desktop environment you may have inadvertently set up the sign in / login requirement to return the user environment after sleep
mode or a period of inactivity. Although it sounds like you may be dropped into this cycle in the middle of regular user activity. The Ctrl-Alt-Delete sequence is usually associated with the login process for raised security procedures on network or workstations.

 

Windows 10 recycles between Sleep and active mode

*Original Title: Computer Not Sleeping

I have upgraded from W7 to W10 but the computer when placed in sleep mode constantly recycles between sleep and active. The monitor is not activated when the computer becomes active.

Can anyone help me please?

 

Hi foofighter3399. Welcome to the TenForums @foofighter3399

First lets shut off hibernation to see if that helps.

At command prompt(admin)

power cfg -h off

to enable after a testing

powercfg -h on


When you want to go from one user to another could you please hold the ALT key and press F4 from your desktop screen. You should be given a menu that allows you to sign out. May have to perform more than once as ALT + F4 closes programs.


Ken

 

Thanks! We'll try it out.

 

Gave it a shot but sadly no luck. After using the Alt + F4, it took me out to what would be the screen that would allow me to select another user, but it never loaded that option. Just got a blue screen with the buttons about connectivity and power on the bottom right corner.

 

This is very likely not going to produce any additional information but have you run

sfc /scannow and does it report any issues.

I think the fastest way to fix would be an inplace repair / upgrade. Performing this process will move your machine to the Creator's Update, just so you know.

This process is not supposed to impact data files. That said I always recommend perform an back up to an off machine device. You would have to do this for each user.

Repair Install Windows 10 with an In-place Upgrade

Note warnings in tutorial.


Ken