Windows 10: Toshiba 2TB Canvio External HD

I purchased a Toshiba 2 TB Canvio basics external HD. I am running Windows 11 Pro, and it recognizes the HD and size of the drive. I have attempted to transfer 64 GB of videos and I get a windows message alerting me that I do not have enough storage and require an additional 17 GB of space. I have reformatted the drive, in NTSF format. Still encounter the same issue. I downloaded the Toshiba Storage Diagnostic Tool and it came back successful, no errors. Any suggestions/help? Thank you,Shawn

:)

 

Toshiba Canvio 2TB external HD 3.0 transfering at 2.0 speed

It seems to be right and clean the connector, I'll try the compressed air anyway just in case.

Thanks again *Wink

 

Toshiba Introduces New Canvio Basics Portable Hard Drives

In an exceptional blend of data protection, portability and simplicity, Toshiba has unveiled the newest addition to its Canvio line of portable hard drive solutions – the Canvio Basics Portable Hard Drive family for the PC. Developed with ultimate usability in mind for the everyday consumer, the Canvio Basics requires only a single step to start saving and transporting important files: Plug it in. With no necessary software to install and available with 320 gigabytes (GB1), 500GB, or 750GB of storage space, the Canvio Basics offers a hassle-free, high capacity storage solution right out of the box.

“With the Canvio Basics line, we wanted to bring an effortless digital storage solution to the masses,” said Manuel Camarena, product manager for consumer storage at Toshiba Storage Device Division. “This new drive offers a sleek solution with plenty of storage capacity for the growing amount of digital content, from photos and videos to music and documents. The Canvio Basics is a convenient and versatile choice for anyone who needs the peace of mind that comes with high capacity portable external storage.”





The Canvio Basics’ one plug ease-of-use is complemented by the drive’s stylish design, courtesy of a glossy black finish and soft, rounded edges. Despite its light weight and diminutive size, the Canvio Basics hits above its weight when it comes to keeping files safe. An Internal Shock Sensor, Ramp Loading Technology, and a three year Limited Warranty combine for added peace of mind whether going from the dorm to the lecture hall, the home office to the conference room, or wherever else the Canvio Basics is needed.

Beyond its technical capabilities, the practicality of the Canvio Basics design is evident in the drive’s pocket-sized form factor, which not only makes it easy to carry, but also conforms to Toshiba’s environmental efforts to reduce the quantity of materials used in production. In addition, the Canvio Basics’ packaging is made from 100 percent recyclable materials.

Toshiba’s Canvio Basics Portable Hard Drives and the complete lineup of Canvio Portable Hard Drives can be found at major retailers and online outlets. For a full list of retailers, please visit this page. Suggested retail prices (USD) by capacities are:

• $79.99 for the 320GB Canvio Basics
• $99.99 for the 500GB Canvio Basics
• $119.99 for the 750GB Canvio Basics

 

Toshiba Canvio 2TB external HD 3.0 transfering at 2.0 speed

I have several Toshiba Canvio drives, I generally find them to be very reliable. The connector that plugs into the drive is a USB 3.0 Micro-B plug.

USB hardware - Wikipedia


In an emergency (ever misplaced the cable? I know I have) the external drive will happily work with the smaller USB 2.0 Micro--B plug, but obviously only at USB 2.0 speeds. And that seems to be what your drive is doing, not seeing the extra pins that make USB 3.0 speeds possible.

You say you've already tried other cables and inspected the socket on the drive, so that probably eliminates the cable or socket being at fault. But that still leaves one more possibility - that the connection of the socket to the circuit board inside the drive housing has become damaged or disconnected. If so it should continue to work reliably at 2.0 speeds, but repair may be difficult/impossible.


How long have you had it? The Canvio Basic is covered by a 2 year warranty. The Canvio Premium is 3 years.

If you qualify you can make a claim online: StorRepair GmbH Service Portal

If it is outside the warranty, then you may feel like opening it up to have a look. Depending on how old it is you may find a conventional drive plugged into a usb adapter board, but the newer ones may have the Micro-B socket build directly into the drive's circuit board, as this one is: