Windows 10: Toshiba external HDD Backup Software does not run

Recently bought a Toshiba Canvio Advance, installed the Security Software which formatted the HDD as expected. Afterwards I installed the Backup Software, however when I run it, after selecting the HDD, the Backup program disappears, not allowing to select the Backup features I want and so making impossible to use this functionality of the external HDD.

Does anyone know how to solve this issue?

Maybe is the antivirus, I have installed MalwareBytes premium, if so, I don't know how to configure it to allow the Backup Software to run.



:)

 

Toshiba external drive - Deleted backup software

I purchased a Toshiba external drive with NTI EZ backup. I had to reinstall my window 10 and I forgot to save the backup software. How can I restore the backup software? and if I cannot can I use the external drive with Windows backup software?

I just found out that there is not any drive letter assigned to the external drive after I connect it, is there a way to assign one?

 

Toshiba Bundling NTI Backup Now EZ with Canvio V6 USB 3.0 HDDs

Toshiba announced the inclusion of NTI- a new cloud version of award-winning Backup Now EZ software in its Canvio 3.0 USB HDD. Toshiba's new high capacity Canvio 3.0 USB hard drives are the first-to-market with NTI Backup Now EZ software pre-installed for simple activation by consumers. Backup Now EZ scans your computer and recommends the best backup options. You then decide between backing up your files to the Toshiba Canvio, to online storage at NTI Cloud, or choose both for the most comprehensive coverage. The software also includes Drive Space Alert that monitors local drives and announces when the drive is getting close to full.

New benefits include online backup options plus step-by-step and customizable backup capabilities. Backup options include the ability to backup a complete PC and/or just selected files and folders. Plus, with the added cloud storage users have peace of mind with access to their data anytime, anywhere they are internet connected.





NTI Cloud starts online storage with a free 30-day trial and $1/GB per month in 5GB or 10GB increments thereafter. Users are offered the option to dynamically grow the online portion as needed.

 

external HDD

Hi,

Usually, this problem occur due to software incompatibility or corrupted USB drivers. For us to better assist you, we would like to clarify the following:

• Have you made any recent changes on your computer prior to the issue?
• Which driver did you uninstall? Have you reinstall the driver? If yes, how did you reinstall the driver?
• Have you check if the external HDD is visible in Device Manager?

If the issue still persists after uninstalling some games, we suggest that you run the troubleshooter for hardware and devices. If you're using the latest Windows 10 version, follow these steps on how to run the Hardware and Devices troubleshooter:

• Click the Start button and select the Settings
  icon.
• Choose Update & Security from the list.
• Click Troubleshoot in the left pane of the window.
• Under Find and fix other problems, select Hardware and Devices and click
  Run the troubleshooter.

We're looking forward to your reply.