Windows 10: Toshiba Laptop sleeps, does not awaken. USB fault??

Discus and support Toshiba Laptop sleeps, does not awaken. USB fault?? in Windows 10 Support to solve the problem; I am trying to find a way to debug and resolve a Sleep/No-wake issue with Satellite Laptop, Haswell i7, fresh new Windows 10 x64 home ed on a new SSD.... Discussion in 'Windows 10 Support' started by cognus, Nov 29, 2016.

  1. cognus Win User

    Toshiba Laptop sleeps, does not awaken. USB fault??


    I am trying to find a way to debug and resolve a Sleep/No-wake issue with Satellite Laptop, Haswell i7, fresh new Windows 10 x64 home ed on a new SSD. My guess is the issue is most likely being caused by either/both a USB wireless mouse [tried 2 different ones: GE and Logitech] or an External HDD. The user, a bookkeeper, walks away to attend to other duties, returns to find it comatose. Only way to get working again is the hard way.

    I have worked on it too much and have resolved all the typical device driver issues. I see nothing remarkable either in the Events logs or Device manager, though I have not taken the labor to open EVERY SINGLE sub-device in the system to look at logs of its individual installation. In my shop, I did not test with the same/similar USB devices the customer uses, but never saw it go into the coma. I have fetched it while it was in the coma-state, and it told no tales: it wouldn't awaken; a single-press of the power button had no effect, the 'power on' led was lit steady. The usb wireless mouse device was in. There were errors in the log tracking the unexpected power fail, but nothing related to devices that I could see. I have tried it in various power scenarios but the result is the same regardless [unless we prevent sleep altogether - which is not a good solution]

    If the USB mouse transceiver is left in its port, it typically will be inoperable when the system restarts. It must be removed, reinserted to get coherent. What is that telling us?
    please help. Microsoft can't solve it. been there

    one thing that bugs me: Under USB devices in Dev Manager, the top-listed hub device is set with a generic Microsoft Driver, circa 2006. I would expect to see an Intel Composite 3.0 Device there, of current vintage driver. Removing it goes nowhere - it will load the generic driver and no update is found suitable. ????
    Am I grasping straws?

    thank you for collective wisdom *Confused

    :)
     
    cognus, Nov 29, 2016
    #1

  2. Awaking my laptop when opening the cover

    I have an HP laptop dv7.

    In Windows 7, my laptop would awaken when opening the cover.

    In windows 10, this feature does not work: I must press the on/off button to awaken the computer from sleep mode.

    Any way of activating this feature in Windows 10?
     
    AndréRoy99, Nov 29, 2016
    #2
  3. Surface Pro 2, windows 10, won't stay asleep

    I have just tried sleep mode with my USB mouse and chip removed from the tablet. NO PROBLEMS! Tried three sleep sessions with no awakening.

    I reinstalled the USB mouse - guess what - sleep still works OK and does not awake after the previous short time.
     
    Albatros67, Nov 29, 2016
    #3
Thema:

Toshiba Laptop sleeps, does not awaken. USB fault??

Loading...
  1. Toshiba Laptop sleeps, does not awaken. USB fault?? - Similar Threads - Toshiba Laptop sleeps

  2. after nov. update my pc will not awaken from sleep. does anyone have a solution

    in Windows 10 Performance & Maintenance
    after nov. update my pc will not awaken from sleep. does anyone have a solution: since the November 2019 update my pc will not wake up after it goes to sleep. I have to force it to close and restart every time it goes to sleep...
  3. Toshiba Laptop E55-A5114/Sleep Mode Problem

    in Windows 10 Performance & Maintenance
    Toshiba Laptop E55-A5114/Sleep Mode Problem: I have been using a Toshiba Satellite E55 since 2015 and I've got some problems recently with Sleep Mode (when set by Power Management). The Start/Sleep Mode when deliberately set by the user still works (it wakes up by touching keyboard, power button or mouse). After...
  4. Toshiba Laptops

    in Windows 10 Installation and Upgrade
    Toshiba Laptops: Many are having issues with certain Toshiba Laptops running 1903.I rolled back to 1803 but I,m still being offered 1903.Is there any way we could elevate this so MS blocks it? Feed Back Hub has not prevented us from being offered 1903....
  5. Toshiba laptop

    in Windows 10 Customization
    Toshiba laptop: I have a USB devise to make my PC go faster, it say's plug in turn PC on and hold the reboot button, but I don't no what button that is. Can you help me please. https://answers.microsoft.com/en-us/windows/forum/all/toshiba-laptop/3a56aa55-9077-43b9-8d6a-223d4714944c
  6. Sleep mode awakening with blank screen

    in Windows 10 Performance & Maintenance
    Sleep mode awakening with blank screen: After updating my Windows 10 to 1809, if I leave for a few minutes it goes into sleep mode and on awakening the CPU restarts with blank screen. I have to restart to have a display. I reversed to earlier version 1803 and it works fine. Any solution to update to 1809? Please...
  7. Toshiba Laptop

    in Windows Hello & Lockscreen
    Toshiba Laptop: I had to restart my laptop to clear it for my mom to use. When setting it back up the wrong email was entered for microsoft. My gmail is *** Email address is removed for privacy *** but it used *** Email address is removed for privacy ***. It is stuck at the login screen. I...
  8. No USB ports working on toshiba laptop

    in Windows 10 Drivers and Hardware
    No USB ports working on toshiba laptop: Hi guys, Got an old Toshiba laptop, satellite l500d pslk0a-00r009 Its old and doesn't officially support win10. However I have it installed and everything works fine except USB. All the ports seem completely dead, plugging in a USB mouse I get no light on the mouse. USB...
  9. Blue Screen on returning from Sleep Mode - Toshiba Laptop

    in Windows 10 BSOD Crashes and Debugging
    Blue Screen on returning from Sleep Mode - Toshiba Laptop: Hi all. I have a new Toshiba C55-C5241 Laptop, which came pre-loaded with Windows 10. (See Specs) I clean installed Windows 10 last weekend. All went very well. I just started loading programs this weekend. I started noticing the blue screen stops yesterday. These...
  10. Sleeps, Cannot awaken. USB Mouse???

    in Windows 10 Support
    Sleeps, Cannot awaken. USB Mouse???: I have a problematic Toshiba P55W-b5224, the HDD for which failed, I started over with Clean Install Win 10 on a new SSD. Issues thinned out mostly except one very annoying issue: The user is mouse-dependent and uses a GE branded USB wireless mouse with a small USB...