Windows 10: Total Freeze on loading new videos, no event viewer/reliability report log

I've had an intermittent crashing problem for the last couple of years on my tower.

Happens once or twice a month.


Slowly narrowing down the trigger, it seems to happen on large video files being loaded into memory from streaming sites.

Only happens on Amazon Prime Video and Netflix never youtube/twitch, happens on Firefox/Chrome/Edge + windows store app versions.

It'll happen when an episode has ended, and the next episode starts to load in still on black loading screen, or on Netflix on the homepage, as all the video previews try to load in and autoplay.

The computer will freeze, no error shown.
The mouse can move for a while before locking in place, but clicking does nothing. The keyboard won't accept any inputs even the numpad and caps lock lights won't respond! Computer is stuck on the last frame it rendered on screen, even the time on the computer clock won't update.

Leaving the computer overnight/indefinitely, no change, it won't sort itself out.

Turning a monitor off and back on will show a blank screen, as the pc won't re-establish a signal to it. unplugging various wires/components doesn't create any response. tried listening for audio cues of hardware connections in case it was just the visual feed going


The only way to fix the problem is to hold the power button/yank the plug out.


On turning back on, event viewer/reliability report only shows an unexpected shutdown me unplugging it, no crash event.


Netflix techs thought it might have something to do with Flux, my blue-light filter program, but the crash still happens with it disabled.


There has to be something about Netflix/Amazon streaming that sets it off...maybe some sort of anti-screen recording/piracy protection? I do have ShareX for taking screenshots? or maybe since netflix uses amazon servers, something to do with their videos overloading the GPU? I'm clutching at straws here, this is such an unusual issue and hard to diagnose, even years on with it.


Windows 10 Home 64-bit

Intel Core i7 4790K @ 4.00GHz

32.0GB Dual-Channel DDR3 @ 799MHz 11-11-11-28

Gigabyte Technology Co. Ltd. Z97P-D3 SOCKET 0
227E4LH 1920x1080@60Hz
SAMSUNG 1360x768@60Hz
Intel HD Graphics 4600 Gigabyte
3072MB ATI AMD Radeon R9 200 Series MSI

1863GB Seagate ST2000DM006-2DM164 SATA

238GB Hitachi HFS256G32MNB-2202A SATA SSD

1863GB TOSHIBA DT01ACA200 SATA

:)

 

Error in Event Viewer

Hi,



Thank you for writing to Microsoft Community Forums.



As you have mentioned, you have performed a repair installation on the computer and you see Event 508, 510 and 533 in Event Viewer.



I would like to inform that if you see any critical error in Event Viewer, please share the event logs with us to help you with the appropriate troubleshooting steps. Please follow the steps mentioned below to share the event logs:

1. Press Windows + X from the keyboard, select
   Event Viewer.
   
2. Expand Windows Logs from the left pane and select
   Applications.
   
3. Click Filter Current Log from extreme right pane. Then in the new windows check the box beside
   Error and click OK.
   
4. Now, look for a critical Error in the list and note down the message/information from the
   General Tab in the lower section.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

No log file locations in Event Viewer

I opened Win 10's Event Viewer (first as myself, second as Administrator) and tried to create a Custom View.

I chose reporting By Log, but when I clicked on the drop-down menu for log locations, none were listed.

What gives?

 

Windows 10 Event Viewer Log

Hi Debi,

As per the information, I would like to inform that the errors registered under Event Viewer may not always mean that your PC is non responsive or dysfunctional. If you have experience any crash, freeze or dysfunctionality, you can refer to the error registered
in Event Viewer for assistance.

I suggest that you send us the screenshot of the event viewer window so that we can introspect better.

Hope this helps

Regards