Windows 10: Touch screen configuration does not work

I am trying to setup a second touch screen monitor in Windows 11 but when I do configuration it starts on the main monitor which is not touch screen so I skip it. When it says tap the touch screen on the correct touch screen it makes the cursor move on the main screen not the touch screen with no interaction to the configuration window. How am I supposed to complete configuration when the touch response goes to the main screen and not the screen to complete configuration?

:)

 

Touch screen not working

Were you able to see if your driver is up to date?

We suggest to update the touch screen driver and check for resolution.

Follow the steps provided:

• Press Windows key and X on your desktop and click on Device Manager.
• Expand Human Interface Devices.
• Locate the Touch screen driver.
• Right-click on the driver icon and click on Update Driver Software.
• Click on Search automatically for the updated driver software.
• Follow the onscreen instructions to update the touch screen driver.

 

My touch screen stopped working

Hello, I'm Louie, and I'm happy to help you today. Hope you're doing well and safe there. I'm sorry that you're having trouble with your touchscreen.

I would suggest you to try the solutions provided on the support article below.

https://support.microsoft.com/en-us/windows/wha...

You may also Enable and reinstall the touch screen driver in Device Manager

Your touch screen might not respond because it is not enabled or needs to be reinstalled. Use Device Manager to enable and reinstall the touch screen driver.

In Windows, search for and open Device Manager.

Expand the Human Interface Devices list.

Right-click the HID-compliant touch screen device, and then click Enable, if possible. If the Enable option is not available, continue to the next step.

Tap the screen to see if it responds. If it does not, continue with these steps.

Right-click the HID-compliant touch screen device, and then click Uninstall.

Restart the computer to reinstall the touch screen driver.

Tap the screen to see if it responds. If it does not, configure the touch display.

Another thing you can try is to Configure the touch display to identify your screen as a touch screen.

In Windows, search for and open Calibrate the screen for pen and touch input.

On the Display tab, click Setup.

Click Touch input.

Follow the on-screen directions to identify your screen as a touch screen.

Tap the screen to see if it responds. If it does not, continue to the next step.

If the steps above didn't work, proceed with Adjusting the power management settings for your touch screen

NOTE: Changing this setting might result in increasing power consumption during sleep mode.

In Windows, search for and open Device Manager.

Expand the Human Interface Devices list.

Right-click the HID-compliant touch screen device, and then click Properties.

On the Power Managment tab, remove the selection from the Allow the computer to turn off this device to save power check box, and then click OK.

Hope this helps.

Kind regards,

Louie

 

touch screen

Hi,

We sure can provide some troubleshooting steps before you decide to get help from your laptop's manufacturer. Please follow the suggested solutions below:

Method 1: Check if the touch screen driver is enabled.

• In the Search bar, type Device Manager.
• Locate Human Interface Devices and look for touch screen.
  
• Right-click touch screen and check if it is enabled. If not, please enable it.

Method 2: Reinstall the touch screen driver.

• In Device Manager, go to Human Interface Devices.
• Locate touch screen again and right-click it to Uninstall
  the driver.
• Restart your PC to automatically install the driver.

Feel free to post back for updates.