Windows 10: Touch screen disabled for only one user account.

Hello, Recently I have encountered some issues regarding the touchscreen feature on my Windows 10 Laptop. I have discovered that my touch screen seems to be disabled for my user account only. If I were to go to settings > accounts > Family and other users and add a new account then the touch screen works perfectly fine on that account. This proves that it is not a physical problem but just an issue of a setting changed incorrectly on my account only.Is there a way to resolve this?Note: I believe that the issue was caused by the application "Nap Locked down browser" which has been verifie

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Touch screen is disabled

Hi Roy,

Thank you for responding.

This issue might be due to drivers which are to be updated.



I suggest you to update the drivers for touch feature in Device Manager:

Steps:

• Right click on Windows key from the desktop and click on
  Device Manager.
• Expand Human Interface Devices, right click on the
  Touch screen driver and select Update Driver Software.

Also, I suggest you to contact the device manufacturer website and try to update the chipset drivers as well.

Hope it helps. Feel free to contact us for further assistance.

 

Touch screen disabled in Windows 10

Hi David,

Thank you for posting in Microsoft Community.

I suggest you to follow the steps below and check, if it helps:

Method 1: Try to run a inbuilt
Hardware troubleshooter
and check.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your touch Screen. Refer these steps:

• 
  Press Windows key +X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting
  and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  
• 
  Follow the on-screen instructions and check.
  

Method 2.Try updating the Touch screen drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the touch Screendrivers:

• Press Windows key + X key and click
  Device Manager.
  
• Expand the Sound, Video and game controllers.
  
• Right-click on the Sound card and click on
  Update driver software.
  
• Restart the computer and check.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Why is the uninstal and disable function for my touch screen nor staying firm when I either shut down or the screen saver kicks in?

Hi Danny,

Let us try resolving your touch screen issue after the update. We suggest that you follow the steps below to disable it:

• Press Windows key.
• Type Settings.
• Go to
  Devices.
• Click on Pen & Windows Ink link.
• Toggle off the Handwriting Input Panel
  touse your finger as an input.
  
  Note: If the issue still persists, we suggest that you follow the steps below:
  

• Press the Windows logo key + X.
• Select the Device Manager from the list.
  
• Click the little arrow next to
  Human Interface Devices to expand the list.
• Click the touch screen driver.
  
• Right-click, and select the
  Disable from the list.
• Click yes on the dialog box if you are sure you want to disable the touch screen driver.

Keep us posted if you face any issues on windows in future. We will be glad to help you.