Windows 10: Touch screen doesnt work after latest update

Hi,


What I have:

• Porsche Book One.
• Running: Win 10 Pro
• Version: 1803
• Build: 17134.228

Problem 1: After latest update (1803) the touchscreen doesnt work anymore, like it is non-responsive whatsoever

Problem 2: Touchpad doesnt turn off. There is a shortcut key to disable the touchpad (F7) but it doesnt respond at all anymore.



I have had the exact same issues before when there was a larger Win10 update (just cant remember which one). I did work with the Porsche support but since we tested with the same HW, but different OS versions, and the one that didnt upgrade OS version had no issues and the other one had issues, we concluded that it has to do with the MS update.


Then came another OS update and all of the sudden both problems were gone. No FW updates between that period that could have affected the change.


So, now its back....again. The manufacturer cant do anything, but to wait for MS to fix in the next release I guess?


Anyhow, I thought atleast I could post it here and hope that an MS representative would read and send the feedback back to the correct team to fix this.


Sincerely

:)

 

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Were you able to see if your driver is up to date?

We suggest to update the touch screen driver and check for resolution.

Follow the steps provided:

• Press Windows key and X on your desktop and click on Device Manager.
• Expand Human Interface Devices.
• Locate the Touch screen driver.
• Right-click on the driver icon and click on Update Driver Software.
• Click on Search automatically for the updated driver software.
• Follow the onscreen instructions to update the touch screen driver.

 

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