Windows 10: Touch Screen hardware check

I have an ACER all in one pc running Win 10. I have a jumping mouse issue that I believe is a hardware problem or a touch screen driver problem. How can I trouble shoot the issue?

:)

 

Touch screen disabled in Windows 10

Hi David,

Thank you for posting in Microsoft Community.

I suggest you to follow the steps below and check, if it helps:

Method 1: Try to run a inbuilt
Hardware troubleshooter
and check.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your touch Screen. Refer these steps:

• 
  Press Windows key +X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting
  and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  
• 
  Follow the on-screen instructions and check.
  

Method 2.Try updating the Touch screen drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the touch Screendrivers:

• Press Windows key + X key and click
  Device Manager.
  
• Expand the Sound, Video and game controllers.
  
• Right-click on the Sound card and click on
  Update driver software.
  
• Restart the computer and check.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

touch screen

Hi,

We sure can provide some troubleshooting steps before you decide to get help from your laptop's manufacturer. Please follow the suggested solutions below:

Method 1: Check if the touch screen driver is enabled.

• In the Search bar, type Device Manager.
• Locate Human Interface Devices and look for touch screen.
  
• Right-click touch screen and check if it is enabled. If not, please enable it.

Method 2: Reinstall the touch screen driver.

• In Device Manager, go to Human Interface Devices.
• Locate touch screen again and right-click it to Uninstall
  the driver.
• Restart your PC to automatically install the driver.

Feel free to post back for updates.

 

Touch Screen not working

Hi there Hussu! I have a few possible solutions for your issue:

Method 1:

Please check Windows Update to make sure that you have downloaded and installed all of the latest updates, including optional updates, this might fix the issue by updating the Touch screen drive. Refer to the following steps.

a. At the Start screen, type Windows Update.

b. Click or tap Settings on the right side of the screen, and then select Install optional updates from the left results.

c. When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.

Method 2:

Let's run the hardware troubleshooter and check if that helps. Follow these steps to run the troubleshooter.

a) Press the ‘Windows + w’ and type ‘troubleshooting’ in the search and press enter.

b) Click on ‘Hardware and Sound’ and select ‘Hardware and Devices’ and click on ‘next’ to run the troubleshooter.

Method 3:

I will suggest you to try and update the touch screen drivers and check for the resolution.

You may follow the steps:

Press Windows key and X on your desktop and click on Device Manager.

Expand Human Interface Devices.

Locate the Touch screen driver.

Right-click on the driver icon and click on Update Driver Software.

Click on Search automatically for the updated driver software.

Follow the onscreen instructions to update the touchpad driver.